Assistant Director

Mon-Fri 9am-5pm on call weeknights and weekends

POSITION OVERVIEW:

* formerly Director of Social Services

The Assistant Program Director ensures quality care and oversees Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Assistant Program Director provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes.

MANAGEMENT/SUPERVISORY RESPONSIBLITIES:

This position has the following management/supervisory responsibility (check only one):

☐

This position includes no managerial or supervisory responsibilities.

☒

This is a supervisory position.

☐

This position is a managerial position.

☐

This is a director/administrator position.

KEY

ESSENTIAL FUNCTIONS:

• Assist the Program Director with the administration of the program
• Effectively manage the entire building in the absence of the Program Director
• Oversee the day to day operations of the Social Service program
• Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
• Oversee the timely assessment of clients upon admission, change of condition and review and update care plans
• Facilitate interdepartmental communication and conduct social service staff meetings
• Attend meetings with funders or outside agencies
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
• Report all significant (i.e. Funder) events, and monitoring events to the Program Director
• Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients
• Liaise with DHS Intake Centers and DHS Management
• Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis
• Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
• Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
• Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
• Review analysis of program and demographic client data to make program improvements
• Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
• Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
• Monitor and track clients housing placements, medical compliance and Individual Service Plans
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
• Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
• Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist
• Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner
• Organize onsite and offsite training opportunities for professional development of staff
• Troubleshoot client and direct reporting staff program…