Business and Client Services Leader of Learning and Development Job New York New York USA,Management

Location: New York

The Business and Client Services (BCS) Leader of Learning and Development is a strategic business partner responsible for defining, building, and executing comprehensive learning strategies that enhance technical capabilities, domain expertise, and workforce readiness across Risk BCS and People & Investments (P&I) BCS globally.

This role bridges onshore and offshore operations, ensuring seamless knowledge transfer and continuous professional development for a workforce spanning the US, UK, and multiple Global Capability Centers (GCC) including India, Poland, Portugal, and Mexico.

As leader, this person will design enterprise-level learning initiatives, manage a team of :30 professionals, report directly to the BCS Chief People Officer, with a dotted reporting line to the BCS Talent Partner, and collaborate with business leadership to align learning investments with organizational priorities.

This is a hybrid position with three days required working from our midtown Manhattan office.

We will count on you to:

Strategic Learning Planning

Develop and own the 3-year BCS Learning & Development strategy aligned with organizational transformation initiatives
Define learning frameworks for technical skill development, domain expertise, and professional growth across all levels
Establish metrics, ROI frameworks, and accountability measures for all learning programs and initiatives
Conduct workforce capability assessments to identify skill gaps and training priorities
Maintain or improve service level and quality to the P&I and Risk COOs and their leadership teams

Learning Program Design & Delivery

Lead the design and delivery of flagship learning programs (e.g., new hire onboarding, technical bootcamps, domain certifications)
Oversee curriculum development across technical domains relevant to Risk and P&I operations
Manage the ongoing portfolio of knowledge transfer initiatives, predominantly in P&I BCS, to support onshore-to-offshore capability building and GCC readiness
Ensure learning programs meet compliance, certification, and regulatory requirements

Team Leadership & Management

Lead, mentor, and develop a team of :30 L&D professionals, again predominantly aligned to P&I BCS, including instructional designers, training specialists, and program coordinators
Set performance expectations, conduct development reviews, and foster a culture of continuous improvement
Allocate resources effectively across multiple concurrent programs and geographies
Build organizational capability in emerging L&D methodologies (e.g., micro-learning, simulations, virtual instructor-led training)

Stakeholder Collaboration

Partner with Risk and P&I BCS business leadership to understand strategic priorities and translate into learning solutions
Collaborate with Global/Enterprise, US, India, and UK Learning teams to ensure alignment across regions and time zones
Work with GCC operations to support onboarding, knowledge transfer, and continuous skill development
Engage with HR, talent management, and organizational development to integrate learning into talent lifecycle

Operational Oversight

Manage L&D budget, vendor relationships, and technology platforms (LMS, authoring tools, collaboration platforms)
Drive day-to-day onboarding and training delivery while maintaining operational excellence
Monitor learning program outcomes, utilization rates, and participant feedback; iterate based on results
Build scalable learning infrastructure to support growth across multiple locations

What we're looking for:

A visionary leader who can balance strategic ambition with operational discipline
A builder: someone who designs scalable processes, invests in people and technology, and leaves lasting organizational capability
An advocate for learning: passionate about developing others and creating a culture where continuous learning is expected and valued
A collaborator: comfortable working across geographies, time zones, and organizational boundaries to deliver impact
An innovator: staying current with L&D trends, experimenting with new modalities, and driving adoption of emerging tools and methodologies
Data-driven: comfortable with metrics, analytics, and making evidence-based decisions about program investment and prioritization

What you need to have:

A Bachelor’s degree
A minimum of 5 years of relevant Learning & Development experience
A minimum of 3 years of Leadership experience in Learning & Development
Proven track record of designing and delivering enterprise-scale learning programs in complex,…