Senior Manager, LiveCom Logistics & Operations

Senior Manager, Live Com Logistics & Operations

Vee Friends LLC New York, New York, United States

About Vee Friends LLC

Vee Friends is a modern entertainment and consumer products company built around characters, storytelling, collectibles, community, and culture. Spanning physical and digital collectibles, publishing, licensing, live experiences, commerce, and emerging consumer products, Vee Friends operates as a vertically integrated brand with a rapidly expanding ecosystem of products, partners, and channels.

About the role

Vee Friends is looking for a highly organized, hands-on Senior Manager, Live Commerce Logistics & Breaking Operations to own the operational engine behind our rapidly growing Live Commerce business.

Live Commerce creates a fundamentally different fulfillment challenge than traditional eCommerce. Products are opened live, individual cards and collectibles must be accurately identified and sorted, customer orders need to remain connected to what happened during a livestream, and fulfillment must happen quickly and accurately — all while the next live show continues.

As Vee Friends expands its presence across live shopping platforms and builds toward an increasingly continuous livestream commerce operation, we need a dedicated leader responsible for making that physical operation scalable, accurate, efficient, and exceptional for collectors.

This role will oversee our New York-based breaking and Live Commerce fulfillment operation, including on-site inventory, card sorting, order processing, staffing, workflows, quality control, and shipment readiness. You will directly manage our Fulfillment & Inventory Associates and oversee flexible/temporary staffing as the operation scales.

You will report to the Head of Inventory Management & Logistics and work closely with Live Commerce, Technology, Finance, Customer Experience, and the broader Operations organization.

What you'll do

• Own the end-to-end operational lifecycle for Live Commerce and breaking, from inventory arriving at the breaking operation through product staging, live breaks, sorting, order reconciliation, packing, and shipment handoff.
• Build and continuously improve the workflows required to support a high-volume, increasingly near-24/7 Live Commerce operation, ensuring that operational capacity keeps pace with selling hours and GMV growth.
• Lead the physical operations surrounding trading card and collectible breaks, including product preparation, break organization, card sorting, customer/order attribution, protection, packing, and fulfillment.
• Manage the on-site Live Commerce inventory environment, ensuring accurate receipt, storage, movement, reconciliation, cycle counting, and chain of custody for products moving through the facility.
• This includes a sub-set of high-value "Slab" inventory. Strong inventory controls and processes to protect this highly valuable inventory is paramount.
• Establish rigorous processes for handling high-value, rare, and potentially one-of-one collectibles, with heightened controls around identification, documentation, security, protection, and customer delivery.
• Directly manage and develop Vee Friends Fulfillment & Inventory Associates, creating clear roles, performance expectations, training programs, schedules, and operating procedures. This includes 2 direct-reports today - with an expectation the team will grow and scale to support GMV, Hours, and Platform expansion.
• Own the relationship and day-to-day deployment of temporary and flexible fulfillment labor, including partners such as Gig Smart, flexing staffing levels around show schedules, launches, demand spikes, and extended operating hours.
• Develop labor and capacity models that connect livestream schedules and…