Venue Supervisor

Venue Supervisor Fireboat

Brooklyn Bridge Park Pier 6, Governors Island - Atlantic Avenue/Brooklyn Bridge Park Pier 6, Brooklyn, NY 11201, USA

$35.00/hour

Seasonal

The Venue Supervisor is responsible for ensuring an elevated level of customer service while overseeing the administrative aspects of the venue. The venue supervisor is responsible for maintaining a high standard of food and beverage consistency while also developing a positive brand image through consistent customer service and a strong understanding of restaurant protocol. With professionalism and a positive attitude, they will help contribute to the growth and popularity of our venue, as well as the long-term success of our employees.

Operational Oversight

• The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance.
• Taking ultimate responsibility for overseeing and managing all aspects of the restaurant's operations. Proactively addressing issues, solving problems, upholding exceptional service standards, and fostering positive morale throughout.
• Applying professional judgment; taking accountability for decisions, consequences, and outcomes that affect staff, costs, and/or service quality while always acting in the best interest of the venue and company.
• Generating and completing daily reports and checklists to ensure compliance in all areas, oversee essential set up tasks, surpass our standard of excellence in cleanliness and presentation, monitor uniform and staff attendance, address daily service topics and ensure overall operational efficiency.
• Maintaining and enforcing exceptional cleanliness standards in accordance with company standards.
• Conduct regular walk-throughs of facilities to ensure adherence to Department of Health regulations, addressing potential issues promptly. Adhering to standards including personal hygiene and health guidelines; enforce the practice for proper food preparation, handling techniques, and DOH safety guidelines.

Team Leadership & Development

• Develop and implement comprehensive training programs to enhance team skills and accountability.
• Ensuring all employees adhere to company standards, policies and protocols with a zero-tolerance approach, maintaining a professional stance; taking disciplinary action when appropriate.
• Strictly following and enforcing the safety protocols outlined in the company safety plan
• Lead by example, enforcing policies on uniforms, attendance, safety, and hygiene while maintaining high morale and motivation.

Guest Experience

• Building and maintaining exceptional guest service across all areas, addressing internal shortcomings and dissatisfied guest concerns proactively, and escalating significant issues to upper management when necessary.
• Learning and executing established service protocols and maintaining continual staff training, striving to enhance service levels and achieve a standard of excellence that surpasses expectations.
• Ensure exceptional service by proactively addressing guest concerns and resolving issues efficiently.
• Consistently exceed guest expectations through meticulous planning, execution, and follow-up.

Financial Management:

• Monitor COGS and implement strategies to optimize spending while maintaining quality standards.
• Drive financial performance by aligning departmental spending with organizational goals.
• Oversee forecasting and budgeting processes, including short-term projections and long-term financial planning.
• Manage P&L metrics and ensure timely reporting of financial performance.
• Proposing, implementing, and executing strategies to foster…