Supervisor Inflight Operations

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The Inflight Operations Supervisor will guide, develop and maintain strategic relationships with Jet Blue crew members, internal departments, and business partners. The Supervisor serves Inflight crew members through timely coaching and mentoring, ultimately contributing to successful development, which will ensure successful customer interactions. Additionally, they will collaborate and partner closely with Manager(s) in the execution of operational strategy while upholding safety standards.

• Provide Gate/Onboard Support to our Inflight crew members by conducting crew briefings, crew debriefing following emergency/abnormal situations and verifies Inflight crew members are present at report time
• Supports and coaches Inflight crew members, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
• Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and Jet Blue Promises which are in-line with the high expectations Customers have for Jet Blue
• Directs and guides Inflight crew members through Operational issues while coordinating efforts with colleagues in Airports, business partners, and all other applicable stakeholders throughout the operation in order to ensure effective day-to-day collaboration and accountability
• Partner with Performance Leaders to develop and implement corrective action plans based on crew member performance and/or dependability, aligning interventions with department/company standards
• Ensure crew members compliance on Jet Blue’s Appearance and Uniform Standards
• Educates Inflight crew members on overall company business strategy and decisions, as well as coaches and supports them in meeting departmental ancillary revenue goals through their execution of onboard product sales, onboard advertising, and promotional initiatives
• Deliver compliance assistance and guidance to ensure Inflight crew members’ adherence to safety and regulatory requirements
• Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
• Conduct daily absence audits of individual teams, reviewing crew member call-outs, and ensure a thorough review of team’s dependability is complete
• Engage in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing crew members for outstanding performance and/or dependability, or to build connections with frontline crew members
• Other duties as assigned

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of Jet Blue Customer Experience (CEX) experience
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Demonstrate proficiency in reading, writing and speaking English
• Successfully complete Jet Blue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
• At least twenty (20) years old
• Vision corrected to 20/20
• Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
• Able to lift up to fifty (50) pounds from the floor to above the shoulders
• Able to reach six feet three inches (6’3”) without shoes
• Ability to push and pull moveable carts weighing in excess of 250 pounds
• Must be able to perform safety functions at any given time, including door operation,…