Vice President, Empowerment

ESSENTIAL DUTIES AND RESPONSIBILITIES   The Vice President of Empowerment provides executive leadership and strategic oversight for the Empowerment Division, advancing Rise Boro's mission to empower individuals and families to remain stable in their communities. The division encompasses a comprehensive portfolio of homelessness prevention, rehousing, tenant case management, Right to Counsel tenant support, benefits access and enrollment, financial empowerment workforce development, economic mobility, and community-based programs, delivered primarily under contract with the City of New York.

The Vice President drives organizational impact through strategic leadership, operational excellence, financial stewardship, talent development, innovation, and cross-sector partnerships. This is the role for an operator. The division meets its contractual obligations today;
Rise Boro is seeking a transformational leader who will raise the bar beyond compliance. The Vice President will treat contractual requirements as a baseline, not an endpoint—using data to identify what is working and what is not, testing improvements, measuring results, and scaling proven approaches. The Vice President will lead a team of experienced directors, own the division’s data and technology infrastructure, and build more efficient systems that maximize frontline capacity and reduce unnecessary administrative burden.
Key

Responsibilities and Duties:

• Provide oversight of the division's portfolio of programs, ensuring operational excellence, financial sustainability, regulatory compliance, measurable outcomes, and adherence to industry best practices, contractual requirements, and organizational policies.

• Set annual performance targets for each program that exceed contracted minimums and keep every program at or above contracted enrollment, service levels, and deliverables. Review progress with directors on a fixed monthly cadence, and report performance risk early to the CPO with a corrective plan attached.  
• Keep programs audit-ready at all times and lead preparation for funder site visits, program audits, and contract renewals.  
• Manage the division's budget, financial performance, and resource allocation in partnership with the finance team and Chief Financial Officer.

• Establish and monitor key performance indicators, outcome measures, and risk management strategies to strengthen program effectiveness, drive outcomes that align with the mission of the organization and deliver high-quality service to participants.

• Maintain a division-level performance dashboard covering enrollment, utilization, milestone attainment, outcomes, timeliness, and contract spend-down against plan. Make it the basis of every program review and the source for communicating impact to funders, the executive team, and the Board.  
• Drive innovation and collaboration across programs and departments to maximize impact, operational efficiency, and integrated service delivery.

• Identify manual and duplicative work and eliminate it through system configuration, automation, or integration, partnering internally on system selection so data moves between systems instead of being re-keyed. Measure success in staff hours returned to direct service.  
• Evaluate emerging tools, including AI-assisted documentation, translation, and reporting, and pilot them with explicit guardrails on participant confidentiality, data privacy, and funder requirements.  
• Use data to identify and diagnose areas of underperformance, determine root causes, test targeted improvements, measure their impact, and scale or modify approaches based on results. Develop and execute divisional strategies that align with organizational priorities and respond to evolving community…