Director Integration and Institutional Effectiveness

Director, Integration and Institutional Effectiveness. New York. Posting Date: 09/24/2026. Deadline: 10/14/2026 Role

Title:

Director, Integration and Institutional Effectiveness Contract Type:
Regular Workstyle Arrangement:
Hybrid Reporting To:
Chief Operating Officer Department Name:
Office of the COO

Location:

New York, Washington DC Team Name:
Office of the COO

The Director, Integration and Institutional Effectiveness is a senior enterprise leadership role and principal strategic partner to the Chief Operating Officer. The Director leads the integration, governance and performance of the COO portfolio, operating across functions, programs, jurisdictions and executive offices to convert institutional strategy and executive decisions into coordinated delivery, measurable outcomes and sustained organizational capability. Working at the intersection of strategy, operations, governance, risk and organizational change, the Director anticipates enterprise-wide implications, resolves high-impact dependencies and provides independent, evidence-based advice on complex and sensitive matters.

The role has broad latitude to shape priorities, operating disciplines and decision pathways; convene senior leaders around shared outcomes; challenge constructively; and elevate material risks, trade-offs and delivery constraints to the COO. The Director leads the Office of the COO and represents the COO, as delegated, with the Executive Leadership Team, the Offices of the President, Vice President and Chair, program and operational leadership, and external stakeholders.

Success requires exceptional judgement, discretion and political acuity, together with the credibility to influence without direct authority across a complex, global, and highly distributed institution.

• Serve as the COO’s principal integrator and senior adviser, bringing an enterprise perspective to strategic, operational and organizational issues of significant complexity, sensitivity and institutional consequence.
• Lead the Office of the COO, setting priorities, operating rhythms, quality standards and accountability for a multidisciplinary team of four and ensuring the Office operates as a high-performing executive function.
• Represent the COO, as delegated, with the Executive Leadership Team, senior leadership, and governance forums; exercise sound judgement regarding when to decide, influence, challenge, negotiate or elevate.
• Support COO to strengthen collaboration, alignment, and collective accountability across all Operations functions.
• Strengthen cross-functional partnerships between Operations and other parts of the organization, including Programs, the Executive Office, and the Offices of the President, Vice President, and Chair.
• Lead the institutional effectiveness agenda across the COO portfolio, including operating model maturity, organizational design, decision rights, governance, process optimisation, and continuous improvement.
• Diagnose systemic organisational issues, unintended consequences and root causes across functions and jurisdictions.
• Design and embed enterprise-wide effectiveness frameworks, management disciplines and mechanisms that strengthen accountability, transparency, learning and execution.
• Direct complex cross-organisational initiatives and enterprise projects, including establishing appropriate project and portfolio management capability, governance and assurance.
• Translate organisational priorities, the COO’s priorities and executive decisions into an integrated portfolio of outcomes, milestones, ownership, resources, and measures.
• Establish enterprise performance reporting and executive dashboards that integrate operational, financial, workforce, risk and organisational-health information to support forward‑looking decisions.
• Lead performance reviews across the COO portfolio; identify material variances, systemic bottlenecks and emerging risks; define corrective actions; and elevate issues requiring executive intervention.
• Strengthen enterprise risk visibility and preparedness by convening functions around shared risks, interdependencies and scenarios while supporting principled, mission-aligned risk-taking.
• Ensure executive commitments are tracked through to measurable results, and that decision-making is supported by clear evidence, options, trade‑offs and implementation of consequences.
• Lead the design and effective operation of COO governance forums, including the Cross Operations Group and related leadership…