Global Head of Support & Customer Experience
Listed on 2026-09-27
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Management
Plaid is seeking a Head of Support to own the global support strategy across customer and consumer channels. You will lead a distributed team spanning regions and time zones, aligning support with product quality, roadmap, and Plaid’s market presence.
You will scale operations, coach leaders, manage incidents at executive level, and ensure high CSAT and efficient deflection across products and fintech platforms. Equity and a comprehensive benefits plan are offered.
This posting is for the Global Head of Support & Customer Experience role at Plaid, based in United States.
Our organisation is growing, and we are hiring a Global Head of Support & Customer Experience in United States.
This Full Time opening is for the Global Head of Support & Customer Experience role at Plaid.
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