Director of Practice Operations Primary Care Capital Health Medical Group

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than
600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization.

As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a
full-time equivalent (1.0 FTE)position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Scheduled Weekly

Hours:

40

Position Overview

SALARY RANGE: $110,501 - $169,00

The Director, Practice Operations provides strategic and operational leadership for assigned service line(s) or departmental areas, ensuring effective, efficient, and compliant operations that support Capital Health’s mission, vision, and values. This role oversees all administrative, operational, and financial functions within the assigned scope, including staff management, resource allocation, and performance improvement. The Director, Practice Operations partners with clinical and physician leadership to drive access, quality, patient experience, and financial performance.

This position serves as a key operational leader, ensuring coordination of services, optimization of workflows, and continuous improvement across all functions within the assigned service line or department.

MINUMUM REQUIREMENTS

• Bachelor’s degree required.
• Minimum of 3 years of progressive leadership experience in healthcare operations, service line management, or administrative leadership.
• Demonstrated success in managing budgets, leading teams, and improving operational performance.
• Experience working in a multi-site, multidisciplinary healthcare environment preferred.
• Familiarity with electronic medical record systems (Athena or EPIC) preferred.

Key Responsibilities

Strategic and Operational Leadership

• Provides operational and administrative leadership for all assigned areas within the designated service line or department. Partners with executive and clinical leadership to develop and implement business plans, growth strategies, and performance goals aligned with system priorities. Develops, implements, and monitors standardized workflows, policies, and operating procedures that promote efficiency and quality. Oversees daily operations to ensure effective service delivery, patient safety, regulatory compliance, and optimal utilization of resources.
  
  Leads process improvement initiatives using data-driven methodologies to enhance access, quality, and productivity.

Team Development

• Directly supervises managers, supervisors, and administrative staff within assigned areas. Recruits, develops, and retains high-performing staff; fosters a culture of accountability, collaboration, and professional growth. Ensures performance evaluations, in-service education, and staff development activities are completed in accordance with organizational standards. Promotes employee engagement, effective communication, and a positive work environment consistent with Capital Health’s values.

Quality, Safety, and Patient Experience

• Collaborates with clinical leadership to support delivery of safe, high-quality, patient-centered care. Monitors performance on quality,…