Manager, Distribution and Delivery Operations - BookOps

Overview

Book Ops is the shared library services collaboration of New York Public Library (NYPL) and Brooklyn Public Library (BPL). Book Ops coordinates the selection, acquisition, cataloging, processing, sorting and distribution of library materials for its member libraries.

The Manager of Distribution and Delivery Operations maintains a safe, efficient, and reliable delivery system for NYPL, BPL, and Columbia University locations. Key responsibilities include ensuring the timely movement of books and materials, developing strategies to optimize operational efficiencies, and maintaining adequate staffing levels. This role also involves designing, implementing, and adjusting daily route and truck assignments while organizing warehouse space and planning layouts to maximize storage capacity.

This role will include direct supervision of distribution operations for the pickup and delivery of materials from ReCAP to NYPL and Columbia University Research Centers.

• Periodically accompany MVOs to assess the effectiveness of current routes
• Engage with direct reports to comprehend their strengths and weaknesses

• Implement route alterations in order to create new efficiencies
• Contribute to overall team morale
• Attend network meetings to become familiar with our colleagues at the branches

• Will incorporate special projects and assignments such as delivery to ReCAP and the movement of branch collections
• Conduct branch visits to better understand their needs and gather information that can help us improve the service we provide

• Oversee nightly logistics, truck routing, and distribution efficiency, including the specialized ReCAP delivery service for NYPL and Columbia University
• Train, mentor, supervise, and evaluate Motor Vehicle Operators—managing schedules, attendance, and professional growth to ensure high team performance
• Ensure evening staff have necessary administrative assistance (e-time, Bridge courses) and essential equipment/supplies for seamless nightly operations
• Performance Monitoring by conducting periodic route ride-a-longs and utilizing GPS tracking software to monitor driver performance, vehicle efficiency, and service quality
• Enforce strict security protocols to safeguard library materials and manage emergency response procedures for fleet accidents or service disruptions
• Oversee evening loading dock and warehouse operations, including discards consolidation and the strategic staging of outbound and special project shipments
• Serve as the primary point of contact for distribution requests via Service Now while collaborating with Book Ops leadership, branch staff, and ReCAP partners on special projects
• Performs additional duties as required