Director, Consumer and Retail Coverage - East Coast

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Based in New York City, the Consumer and Retail Sector Director will manage a portfolio of U.S.

-based Consumer and Retail clients. The role is central to driving revenue and Return on Risk-Weighted Assets (RoRWA) growth through the implementation of the Consumer and Retail and Corporate and Institutional Banking (CIB) strategy. As a CIB Coverage Banker, you’ll deepen existing client relationships and build new long-term partnerships aligned to HSBC’s ambition to be the Leading International Bank. As a trusted adviser at headquarters level, you’ll connect clients to market-leading products, services and HSBC’s global network to meet U.S. and international needs.

Success means strong client outcomes, a high standard of service across the end-to-end relationship and a team that consistently delivers for customers.

• Manage a portfolio of Consumer and Retail clients as primary point of contact with sector-informed coverage
• As part of a larger Consumer and Retail relationship management team, responsibilities also include day-to-day performance and development of junior staff
• Deliver revenue and RoRWA growth through implementation of the Consumer and Retail and CIB strategy, globally
• Build long-term client relationships and secure new Consumer and Retail client partnerships aligned to HSBC’s strategy
• Act as a strategic trusted adviser to Consumer and Retail sector clients at headquarters level
• Coordinate with product specialists across CIB and Global Network Banking teams to develop and present solutions for global client needs
• Own customer engagement across the relationship lifecycle, ensuring service excellence end to end
• Inspire and motivate junior colleagues to deliver consistent, high-quality relationship management

• Bring a proven track record managing and developing a high-performing sales team in a sizeable market
• Demonstrate substantial experience managing global large corporate clients, including knowledge of key sector trends and the regulatory environment
• Show strong knowledge of banking products and services, with evidence of sales success
• Evidence ownership of a business segment or area Profit and Loss (P&L) outcomes
• Apply strong organizational, analytical, negotiation, communication, teamwork and influencing skills in client coverage
• Bring credit training or equivalent demonstrable experience
• Show established experience in customer-facing roles
• Demonstrate knowledge of regulations impacting the business, including lending and credit approval processes
• Evidence experience delivering strategic change in a matrix environment
• Hold Series 79 and 63 FINRA licenses or commit to attaining them

If you want to help expand HSBC’s Consumer and Retail presence, this New York City role offers the platform to do it with real scale and support. You’ll connect leading consumer and retail businesses to global capabilities while setting the standard for customer experience across the region. You’ll also shape a relationship management team that develops talent and delivers consistent outcomes for clients.

If…