Senior Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Senior Facilities Manager (M2) Transform at JLL as a Senior Facilities Manager on a client account in our Technology Division! You will lead an IFM team at our clients U.S. headquarters in NYC. Our client is one of the world's Big 4 accounting firms, providing global audit, tax, and consulting services.

Location:

New York, NY 10017 (Midtown Manhattan)

Work Schedule:

Onsite, M-F 8 AM-5 PM Travel Requirements: 15% NE US

Reports to:

Account Director Estimated compensation for this position is: $145,300 - $178,100 + annual bonus

JLL is seeking a Senior Facilities Manager to lead facilities management operations in the Northeast and will be onsite at our client's New York City headquarters in Midtown Manhattan. This role is the senior JLL presence in the New York / Northeast market, responsible for oversight of the day-to-day performance of the team, the development of the onsite facilities team, and the strength of the client relationship at the region's flagship location.

Beyond day-to-day site leadership, this role oversees JLL's service delivery across the broader Northeast portfolio by leading the local JLL FM team members in provision of service excellence, operational efficiency, and account operations in line with JLL's Accelerate 2030 strategy, which emphasizes deepening client relationships and using data, technology and AI to deliver more integrated, higher-value facilities solutions.

Own facilities operations at class-A office site of approx. 1 million square feet in Midtown Manhattan, ensuring the site meets JLL's service standards and the client's expectations for a flagship, highly visible headquarters location.

Oversee daily building engineering, maintenance and repair activity – including HVAC, electrical, plumbing, life safety, and critical infrastructure systems – performed directly or through subcontractors and the Mobile Engineering Services (MES) platform.

Manage the demand work order lifecycle from intake through completion, ensuring response and completion times meet agreed service levels across emergency, urgent, normal and routine priority categories.

Lead property inspections, preventive/predictive maintenance programs, and life-safety/critical systems for readiness for the site.

Oversee break-work planning and execution in partnership with the Office Services Managers (OSLs), ensuring work stays within approved budget and scope.

Coordinate subtenant management activities where applicable, including onboarding, inspections, and adherence to lease and building policy requirements.

Maintain CMMS (Corrigo) data integrity for the site and use system reporting to drive decisions on staffing, vendor performance, and work order trends.

Directly manage and develop onsite Facility Managers, Assistant Facility Managers, and Facility Coordinators, setting clear expectations and supporting their growth.

Build a high-performing, engaged team through regular coaching, performance feedback, and career development conversations.

Model and reinforce a strong safety culture, service mindset, and accountability across…