Boutique Manager; Soho

If you are a proactive professional who understands the luxury watch market and seeks to build something truly historic, we invite you to join us in our revival. You will play an essential role in opening a completely new chapter for "Le Couturier de la Montre" as we establish our global retail foundation in the prestigious city of New York City.

Universal Genève, founded in 1894, is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless, functional elegance. Known as the “Couturier de la Montre,” the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.

Universal Genève lives between heritage classic and expressive modern, bringing together its rich heritage with a contemporary and expressive vision.

Today, Universal Genève has relaunched its heritage brand. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.

At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, and every detail is tailored to the individual rather than the catalogue.

You are an inspirational leader and a self-starter ready for a true entrepreneurial challenge. As the Flagship Boutique Manager for our New York boutique, you are at the center of Universal Genève’s historic revival. Because this is the very first boutique to be established for the brand in the Americas region, you are stepping in to define the flagship’s identity and build the team from the ground up, selecting and leading an Assistant Boutique Manager and a team of Client Advisors to bring this new era to life.

• You will act as the perfect host, delivering an exceptional, personalized client experience for local and international clientele where every gesture is uniquely tailored, never off-the-rack or scripted.
• You will deliver a threaded journey, guiding the relationship seamlessly from first inquiry to final delivery with absolutely no handoffs.
• You will know how to read the room to anticipate the client's mood and collection, building bespoke clienteling strategies to boost loyalty.
• You will take complete ownership as a master of service recovery, ensuring that if an issue arises, you “stitch” it before the client even flags it.

• You will act as our primary brand ambassador, representing Universal Genève at the highest level to introduce the reborn brand to an exclusive circle.
• You will build active, high-level strategic partnerships with Geneva's elite ecosystem to make the flagship a highly recommended destination.
• You will design and host highly exclusive private viewings and tailored experiences that showcase our mechanical mastery.
• You will cultivate proactive growth by identifying and connecting with high-value individuals, fostering influential contacts across the city.

• You will drive a high-value client business, taking full P&L ownership and acting as a true entrepreneur to ensure the flagship's commercial success.
• You will monitor market trends and business metrics, adapting strategies based on data to consistently exceed financial targets.
• You will oversee daily operations, inventory, and boutique security to maintain a flawless, high-standard back-of-house environment.
• You will partner with the Maison to recruit and build a team from scratch, overseeing a team of client advisors and a concierge who perfectly embody the brand.
• You are an inspirational, proactive leader who elevates the craft and breathes life into the Maison's culture of prestige.
• You will coach and mentor the team…