Director- Project Delivery

• Compensation: USD 185,000 - USD 215,000 - yearly

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success.

Our capabilities include programs, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

The Associate Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team. This team will deliver variable services for a key, top-tier global client and establish the necessary account structure. Acting as the primary liaison between T&T, CBRE, and this global client, the Associate Director will hold single-point accountability for client satisfaction related to variable T&T commissions, while also managing all internal T&T and CBRE mechanics essential for exceptional service delivery and sustained account growth.

What You’ll Do:

• Act as Key Account Lead accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account.
• Currently, the above will be tied to the Americas market, but it will extend globally (inc EMEA & APAC) and into Principal Delivery at an appropriate time in the client relationship.
• Build client and stakeholder relationships in pursuit of building T&T’s variable pipeline outside of the PMO.
• Act as the owner and client face of all variable commissions throughout their lifecycle.
• Act as escalation point for all variable service delivery including troubleshooting of performance issues as and when they arise.
• Build, lead and maintain a team of high caliber dedicated, variable Project Managers and Cost Managers across the Americas who can support Top 5 global client as required by their business need(s).
• Ensure compliance with internal policies, contractual obligations and best practices throughout variable commissions.
• Work with PMO Regional Leaders, build and maximize opportunity pipeline globally.
• Build and socialize variable pipeline with LMAs and regional TMT leaders on a regular cadence to ensure team visibility and availability for upcoming commissions.
• Build and maintain internal relationships to ensure T&T shows up in the best possible way with our client.
• Provide guidance, oversight and continuous improvement in T&T bidding activity on the account.
• Accountable for Top 5 global client Variable P&L where the dedicated pool is delivering, including responsibility for billing.
• Cognizant of financials where LMAs are leading, including rebate position.
• With support of the on-account Contract Associate, lead the contracting, POs and billing between the client and internal groups for variable commissions.
• With support of the on-account Contract Associate, lead the intercompany contracting, invoicing and billing process for variable commissions.
• Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording.

• To perform this job successfully, an individual must be able to…