Client Delivery Manager

## Client Delivery Manager Apply:
Onsite:
USA-New York-NY:
Full time:
Posted Today:
R-02352
*
* About Us:

** Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
** Our Mission:
** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.  
** Job Description
** The role of Client Delivery Manager is a key leadership role responsible for ensuring the smooth operation of onsite technical support services. This position entails overseeing the onsite support team, managing service delivery, and maintaining high standards of customer satisfaction. The Client Delivery Manager will collaborate with various departments to optimize processes and drive continuous improvement initiatives in onsite support operations.

** Site Management & Client Relationship
*** Serve as the principal liaison between Opensity Solutions, on-site employees, and the client
* Ensure consistent communication with the client regarding service delivery, staffing, and operational performance
* Demonstrate knowledge of all services, turnaround times, and client expectations
* Maintain strong client relationships and ensure high levels of client satisfaction
* Identify opportunities to expand services and improve operational efficiency
** Team Leadership & Supervision
*** Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met
* Recruit, interview, hire, and onboard new employees for site-level positions
* Train, coach, evaluate, and develop employees to support professional growth and performance improvement
* Schedule staff to ensure full coverage of operating hours while minimizing overtime
* Promote a professional, service-driven team environment
** Operational Service Delivery
*** Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support
* Ensure accurate and timely completion of all service requests per client standards
* Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas
* Ensure proper handling of mail, packages, and courier services according to established procedures
* Support basic facilities coordination including office moves, equipment support, and workspace organization
** Reporting & Process Improvement
*** Track operational performance and productivity metrics for site operations
* Assist in preparing monthly reports for leadership and client review
* Identify opportunities to improve workflow efficiency, service quality, and operational consistency
* Support implementation of process improvements and best practices across the site
** Compliance & Administration
*** Ensure compliance with company policies, client requirements, and safety procedures
* Maintain documentation related to staffing, scheduling, and operational performance
* Support administrative tracking of site operations and service delivery requirements    
** Position Requirements / Experience /

Education:

*** High School Diploma required;
Associate’s or Bachelor’s degree preferred
* 3+ years of supervisory experience in a client service,…