Loro Piana - Team Manager, Madison Avenue

The Team Manager will lead and manage an assigned product category, and is able to enhance guest loyalty in order to achieve quantitative and qualitative goals assigned to the reference department. They will lead through others to guarantee a best in class guest experience, ensuring that stores teams are being coached and developed in order to achieve all business and KPI goals.

They are a passionate, enthusiastic, motivating and collaborative leader that will partner with the Store Manager, to develop and build a culture of service excellence. The Team Manager will ensure that the guest experience is always held to Loro Piana standards, having a strong presence on the sales floor.

Responsibilities:

Sales and Development

• Is a Brand Ambassador for the company, reflects the brand image at all times and ensures that the team is aligned as well
• Is an ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results
• Creates business action plans to identifying opportunities and success within their category, taking initiative in communicating all business related needs to Store Director
• Responsible for sharing periodical sales analysis in order to optimize product re-order activities, always liaising with the Store Director
• Is responsible for the sales maximization of their department and the achievement of sales goal and KPIs, while collaborating with the Store Director
• In tandem with Management establishes quantitative and qualitative goals and executes results through analysis, monthly check of activities, as well as supporting the Store Director with monthly and annual performance reviews
• Is able to analyze the market in order to suggest improvements such as: understanding market trends and competitors in order to analyze and identify business opportunities/initiatives with the aim of improving sales, promoting new products, to be in line with the overall Company objectives and policies

Client management and CRM

• Guarantees and actively participates in managing guest relationships, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Director
• Expand and increase guest database while maintaining existing relationships with loyal client base in order to promote guest loyalty, as well as partnering with the Store Director to focus on Top VICs
• Support to manage CRM KPIs set by marketing, ensuring that the necessary customer data is collected in order to contribute to the CRM reporting and strategy
• Support with all in store marketing events, working in tandem with the Store Director and marketing team
• Ensures that the after-sale service is managed with the same care and attention to detail as there are during the selling ceremony, always promoting brand standards and image
• Deepen the relationship with guests to achieve sales plan and drive lifetime loyalty and spend with new and existing guests.
• Identify loyal guests passions and social involvement in their community in order to create CSR opportunities.
• Elevate the guest experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Demonstrate sales leadership by playing an active role on the sales floor and managing guest relationships personally.
• Ensure continuous guest experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Loro Piana customer experience expectations are being delivered at all times.

Team management

• Supports the Store Director in the optimization of the store sales performance, increasing the customer service standards and working for the continuous…