CFC Excellence & Enablement Lead Job New York New York USA,Management

Location: New York

ROLE SUMMARY

The CFC Excellence & Enablement Lead is the strategic leader accountable for defining CFC excellence, setting the standards for field effectiveness, translating CEP business priorities into integrated CMO capability and enablement plans, and stewarding the future-state field experience. The role connects and orchestrates planning across CEP leadership, CMO CFC capability owners, Digital, Analytics, Compliance, and other enterprise stakeholders to ensure that field capabilities, platforms, processes, and change efforts are aligned to business strategy and delivered with seamless coordination and as per planned timelines.

The leader manages three Senior Director CFC Enablement Leads, each aligned to CEP leadership for a business, and one CFC Tools Enablement & Process Excellence Senior Manager. The CFC Enablement Leads serve as the single point of contact for CEP plan development and pull-through: they co-create an integrated annual capability deployment plan with CEP leaders, sequence enterprise and business priorities, coordinate implementation across partners, surface field needs early, and maintain accountability for adoption and value realization.

This role also provides strategic leadership for major, multi-year US enterprise transformations that materially shape how CFCs plan and execute customer engagement. Current priorities include the US Life Sciences Cloud transition, Scout expansion, and convergence and rationalization of CFC tools, platforms, data, and workflows. The leader defines field-experience blueprint, shaping the operating-plan horizon for CFC platform evolution, ensuring near-term delivery choices build toward a simpler, connected, insight-led CFC experience that strengthens pre-call planning, elevates call quality, improves productivity, and enables more consistent customer engagement.

KEY RESPONSIBILITIES

Set CFC strategy, excellence standards, and enterprise agenda

Establish standards for CFC excellence across priority field roles, including rep, ABM, and KAD competency expectations, performance standards, capabilities, behaviors, workflows, tools, data, and enablement required for effective planning and high-quality customer interactions.
Lead external and internal benchmarking to identify capability gaps, emerging practices, and opportunities to strengthen field effectiveness; convert findings into a prioritized investment and transformation agenda.
Create a common measurement and benchmarking framework that prioritizes what, when, and how to measure CFC experience using available field experience, adoption, call-quality, productivity, journey, and business-impact measures; sponsor a practical and repeatable Voice of Field and feedback engine to inform investment, design, and optimization decisions.

Lead enterprise CFC transformation and platform convergence

Provide business leadership for the US Life Sciences Cloud transition, ensuring cross-business governance, CFC and CEP representation, discovery and requirements alignment, readiness, change strategy, risk escalation, and linkage to the broader CFC experience roadmap.
Lead Scout expansion and convergence strategy, aligning sequencing, use cases, user personas, adoption, and transition from legacy reporting (i.e. SMART) and planning experiences to a streamlined, insight-led approach with better UX.
Sponsor convergence and rationalization of CFC tools, platforms, data, and processes, mapping the end-to-end CFC journey, identifying fragmentation and duplication, defining target-state principles, and driving senior stakeholder decisions on the future portfolio.
Shape the future-state Field AI experience blueprint, integrating AI-enabled planning, insight, coaching, listening, and workflow opportunities in a responsible, compliant, and role-relevant manner.
Create strong governance across transformation programs, clarifying outcomes, work streams, accountabilities, interdependencies, decision forums, milestones, risks, and value measures while partnering with dedicated SMEs, product owners, Digital, and program delivery teams.

Elevate CFC Enablement Leads’ role as the strategic single point of contact for CEP leadership

Define and embed a common strategic-orchestrator model for the three CFC Enablement Leads, with clear service expectations, decision rights, planning standards, engagement cadences, and shared tools.
Position CFC Enablement Leads as trusted strategic advisors who bring CMO capabilities point of view to CEP leadership.
Ensure…