Clinical Operations Manager

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let's unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

We seek a Clinical Operations Manager to own our daily clinical and care operations and unlock meaningful leadership capacity as we scale. Reporting directly to the Head of Clinical Operations, you'll oversee the care operations team, keep our operational workflows running smoothly, and drive project work that moves our clinical operations metrics. This is a full-time role, NYC-based (strongly preferred) or fully remote at the lower end of the range, with flexibility for occasional evenings and weekends as needed to support care delivery.

Your time will roughly break down as: 30% daily and weekly operations, 40% project-based work, 20% people management, and 10% process and quality improvement.

• Daily & weekly operations (30%): Own the daily rhythm of clinical and care operations — monitoring queues, appointment flow, and patient touchpoints, and stepping in to unblock issues in real time. Run recurring check-ins and reporting, and serve as the escalation point for day-to-day operational questions.

• Project-based work (40%): Lead operational projects end-to-end — scoping, planning, executing, and measuring impact. Design and implement new workflows, tooling, and process improvements that scale care delivery, partnering cross-functionally with clinical, product, and growth teams.

• People management (20%): Manage and develop the offshore care operations team — setting expectations, coaching, and driving performance. Build a culture of ownership and accountability, and handle scheduling, coverage, and capacity planning to support reliable care delivery.

• Process & quality improvement (10%): Document and maintain SOPs so operations are repeatable, auditable, and easy to onboard into, and lead continuous-improvement efforts that raise the bar over time.

• Experience: 3+ years of operations experience at a digital healthcare startup, including proven people management (leading teams and owning operational outcomes).

• Execution: A track record of running projects independently and driving measurable results, and comfort working with data to track, report on, and improve operational metrics.

• Strong communicator: You keep teams and stakeholders aligned and informed.

• Low ego: You care about outcomes, not credit, and you'll do the unglamorous work.

• Resilient: You stay steady under pressure in a fast-moving environment.

• Iconic sense of humor: You make the team better and are a joy to work with.

• Critical thinker: You move decisively — no analysis paralysis.

• Gets things DONE: Above all, you take ownership and deliver.

ReKlame Health provides equal employment opportunities to all employees and applicants for employment and prohibits…