Transit Partnership Manager

Intersection New York, New York, United States

Who we Are?

Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.

What is the Role?

The Transit Partnership Manager is responsible for managing the day-to-day relationship of our partners in a market to ensure contract objectives and project goals are met. The ideal candidate is adept at managing complex projects and programs, has delivered client-facing work, and has experience in one or multiple industries: construction, information technology or media sales. The role involves engaging with cross-functional team members — from sales to operations — executive staff, vendors, and external municipal partners.

You must possess the ability to promote collaborative decision-making, provide direction, and establish a sense of urgency amongst the project team. We are looking for an excellent communicator who can establish trust, brings a positive attitude to every interaction, is steady under pressure, and works through challenges with resilience and grace.

What you will accomplish:

• Relationship Manager - day-to-day relationship management, in collaboration with the Senior Director, East Coast Partnerships
• Convener - act as the glue between internal cross-functional teams so that we are aligned on communications, held accountable for deliverables, and drive progress forward
• Timely Communicator - are comfortable developing and delivering communications at all levels with clarity and precision both written and verbally
• Project Manager - document, report, and drive progress across multiple work streams simultaneously

You're a great fit for this role because:

• Serves as the primary point of contact for partners in Northeast U.S. markets, leading the day-to-day relationship management, with input/oversight from the Senior Director. The goal being to maintain a partnership where Intersection is the trusted advisor to the partner on advertising and technology innovation.
• Provides project and contract management activities to ensure Intersection is meeting our contractual obligations and campaign fulfillment goals
• Prepares and maintains project documents - agendas, status updates, action item log
• Organizes regular monthly and quarterly meetings involving internal and external leadership
• Manages advertising creative approvals (if applicable- the scope of this can vary to reviewing questionable material to reviewing every piece of creative submitted)
• Manages transit authority print production contracts and posting fulfillment (if applicable- some contracts this is not applicable, some it is quarterly programs, some it is a significant production contract on our sales books)
• Leads delivery of contractual reporting for the contract, including but not limited to: monthly revenue reporting, service desk reports, inventory availability, DBE compliance
• Works with key internal teams to mitigate risks, troubleshoot unforeseen issues that are brought to our attention by the partners (e.g. operational complications that arise as part of the natural course of business)
• Supports cross-departmental collaboration to bring new media ideas to the team
• Supports initial steps of product development with the Transit Authority
• Supports approval and implementation of long-term…