Site Manager

Salary: $105,000-$115,000/year

Location: New York City (hybrid)

Start Date:
November - December 2026

About Vanna Health

At Vanna Health, we believe that a sense of belonging and engagement in the community is the foundation for improving overall health and wellbeing for individuals with serious mental illness. We help people living with serious mental illness thrive by strengthening the community ecosystem around them. Through innovative payment models and technology, Vanna Health promotes collaboration across existing behavioral health and primary care providers, hospitals, payers, clubhouses and other community based organizations.

Additionally, Vanna Health can deploy our own top quality providers and case managers, as needed, in areas where there may be a shortage of resources.

Vanna Health was founded in 2021 by a team of mission-driven entrepreneurs, working in close partnership with payers, providers, and community based organizations to promote collaboration and improve outcomes while driving down costs. We are committed to the goal of supporting all individuals with culturally competent care regardless of their race, ethnicity, religion, sexual orientation, or gender identity. With modern technology, extensive development opportunities, diverse careers paths, and a culture that values diversity, equity, inclusion, and belonging, we are redefining what it means to work in community health.

About the Role

Vanna Health is seeking an experienced operator to launch and manage our services in New York City. This role will be responsible for overall success and performance of our NYC operation, including driving member engagement, improving operational outcomes, building partnerships with community organizations, and establishing a high-performing team culture across all 5 boroughs. The Site Manager will ensure a high standard of operational excellence and will work closely with Clinical and Technology leadership to identify opportunities for continuous improvement across the entire organization.

We are looking for someone who is able to collaborate across all teams at Vanna, manage client and partner relationships, and who has the ability to look forward and plan ahead for future growth and business development opportunities. This role is perfect for someone who is passionate about solving complex, systemic problems in healthcare and believes in the ability to foster meaningful change in members’ lives through person-to-person engagement and clinical best practices, combined with innovative technology.

This role will be hybrid based on program needs (team meetings, 1:1 meetings, etc may be in-person).

The Site Manager is responsible for leading and overseeing a fully remote team of coaches responsible for member outreach, enrollment, engagement and care coordination activities. This role ensures operational consistency, accountability and performance across a geographically dispersed workforce within New York City. The Site Manager establishes structure, communication and oversight necessary for a high performance remote team. This includes monitoring daily operational activity, supporting staff through virtual coaching and supervision, ensuring adherence to program workflows, and maintaining strong engagement and culture within a remote environment.

Responsibilities

• Ensure consistency and excellence in the delivery of Vanna's services to our members which include but are not limited to assertive community outreach, member centered engagement, coordination of comprehensive health care needs, and connecting members to care providers and necessary resources for wellbeing

• Ensure that Vanna’s NYC operation meets its business objectives, including key performance…