Assistant Account Director

Location: New York

Assistant Account Director#
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* Job Description:

**** NOW HIRING:
Assistant Account Director
**** Compensation: $110,000-$140,000 per year*
* ** Job Overview
** The Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.  
** Roles & Responsibilities
** To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.
* Operate as the day-to-day point of contact related to all matters specific to the accounts
* Develop and manage client relationships ensuring that expected service levels are achieved
* Solve conflicts with clients and resolve employee issues quickly and effectively
* Meet all client deadlines according to customer needs and objectives
* Oversee customer account management and negotiate contracts to maximize profit
* Establish budgets with the client and Account Director
* Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities
* Encourage an environment that supports teamwork, co-operation, performance excellence and personal success
* Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities
* Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders
* May participate in governance meetings with the vendors and client
* Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies
* Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels
* Support both internal and external regulatory agency inspection reviews
* Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate
* Recruit, hire, create structure, evaluate, and develop high performing teams
* Identify new sales opportunities within existing accounts
* Help prepare and give sales presentations to high-level executives
* Forecast and track sales results and make annual forecasts
* Communicate the progress of monthly and quarterly initiatives to internal and external team members.
* The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
* Work with managers and supervisors on site to plan, assign, and direct work of employees
* Provide leadership/motivation and convey the vision and values of SBM to team members
* Some travel may be required
* Perform other duties, as assigned  
** Qualification
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  
** Education and/or Experience
** Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.

Equivalent combinations of education and experience will be considered.

Proven success…