Director, Customer Success - FSI

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, Linked In, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values
-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Anaplan is the connected planning platform trusted by the world's most ambitious companies —

and as a flagship Thoma Bravo portfolio company, we operate with the discipline and urgency of

a business built to win. We're scaling a world-class Customer Success org into its next chapter,

and we're looking for one of the best operators in the industry to lead it.

You’ll be leading a critical post-sales capability for a $100M+ business. The top and most

sophisticated companies across Banking, Capital Markets, and Insurance leverage Anaplan for

their most critical and important scenario planning and analysis. These customers don't tolerate

mediocrity. They expect a partner who understands their business as well as their own leadership

does. That's you.

This leader will also shape and define how we navigate our next chapter, driving adoption and

consumption of Agentic, MCP, and the emerging technologies redefining how our customers

plan and operate.

You’ll lead a team of 7+ CSBPs (spread across AMER), report to the AVP of Customer Success

(based in NYC), and operate as a true front-line general manager, owning the outcomes, the

numbers, and the relationships that matter most.

• The Business
  : full customer lifecycle ownership: retention, expansion (NNACV),
• The Team
  : coach and elevate high-performing CSBPs. Build careers, accelerate trajectory
• The Relationships
  : be the executive face of Anaplan for customers who expect nothing less than excellence
• The Discipline
  :
  Thoma Bravo-caliber rigor: sharp forecasting, tight inspection, relentless focus on what moves the business
• The Next Chapter
  : shape how we drive the adoption of Agentic AI, MCP, and next-gen capabilities that will define how our customers plan for years to come

Your customers can't imagine running their business without Anaplan. Your team sets the standard others chase. You don't wait for a fire, you're already three steps ahead of it.

• 12+ years in SaaS
  , including significant experience leading high-performing teams
• Customer success leadership
  , ideally in Enterprise, B2B SaaS
• Enterprise space, $100M+ portfolio. Customers are global leaders - many Fortune 100.
• Real commercial chops - negotiated and shaped million-dollar agreements; command a room of senior stakeholders
• Financial fluency
  , comfortable in a 10-K, a forecast review, a value conversation
• An operator's mindset
  , bias for action, ruthless prioritization, ownership without excuses
• Forward-looking
  , curious about and…