Social Services Supervisor-MSW
Listed on 2026-10-07
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Management
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Social Work
THE ROLE
Win is seeking a dedicated Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs. In this role, you will ensure the delivery of high-quality services that help families experiencing homelessness achieve housing stability and self-sufficiency. You will provide leadership, coaching, and oversight while championing Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care to drive positive client outcomes and program success.
SocialService Supervisor Lead, Coach, and Empower Families $66,300
THE ROLE
Win is seeking a dedicated Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs. In this role, you will ensure the delivery of high-quality services that help families experiencing homelessness achieve housing stability and self-sufficiency. You will provide leadership, coaching, and oversight while championing Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care to drive positive client outcomes and program success.
What You Will Do- Supervise, coach, and develop Case Managers to ensure high-quality, housing-focused case management services
- Lead multidisciplinary teams and facilitate weekly case conferences to address client needs and housing barriers
- Champion and implement Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout service delivery
- Provide crisis intervention and direct client support when needed, including individual and group counseling services
- Monitor assessments, Individualized Living Plans (ILPs), case records, and documentation to ensure compliance with DHS, OTDA, and Win standards
- Audit CARES records and client charts to maintain program quality and audit readiness
- Cultivate partnerships with community providers to connect families with critical housing, mental health, and substance use resources
- Support program operations, housing initiatives, reporting requirements, and leadership responsibilities in the absence of the Program Director
- You will hold an MSW or related degree and bring 3-5 years of experience providing counseling, case management, or residential services to families and individuals
- You will have prior supervisory experience or demonstrated success leading and developing staff
- You will possess strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
- You will have experience supporting individuals and families facing homelessness, domestic violence, mental health challenges, substance use concerns, and other complex barriers
- You will demonstrate exceptional organizational, communication, and documentation skills
- You will have familiarity with entitlement systems, housing resources, and community-based service networks
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