General Manager

What You’ll Do

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round‑the‑clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

• Experienced operations manager, with at least 6‑10 years of experience and a Bachelor’s degree
• Independent self‑starter who thrives in fast‑paced environments and feels comfortable with high levels of responsibility
• Savvy and tactful communicator who intuitively finds the right tone in every situation
• Desire to foster a culture deeply committed to providing a world‑class customer service experience
• Detail‑oriented executor who is obsessively action‑oriented and thrives while operating autonomously
• Exceptional leader whose people love working with you, with extensive experience leading support teams
• Flexible and adaptable, loving the challenge of adapting to change rapidly and making things work on the fly
• Proven track record of managing teams (at least 3‑5 years) and developing people – able to motivate and get the best work out of every person you work with
• Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility
• Problem‑solver who doesn’t accept the status quo and is always looking for creative solutions

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $130,000 – $165,000 per year
• Generous and comprehensive benefits package, including free medical plans and 401K matching

Via is an equal opportunity employer.