Operations Specialist

Posted on December 26, 2025

Position Type: Full-time hourly – 32 hours per week over 4 days (6-month contract-to-hire with strong potential to convert to permanent full-time)

Compensation: $25–$28 per hour (DOE), equivalent to approximately $42k–$47k annually based on a 32-hour workweek

Location: Queens, NYC (in-person production and fulfillment facility)

A note on the role: We are looking for a dedicated and ambitious individual to join us in this full-time position to grow within our team. We are excited to invest in someone eager to grow with us long-term.

At Senbird Tea, our connection to thousands of customers begins with the care and precision of our production and fulfillment processes. We are not just looking for someone to operate equipment or pack orders; we are searching for an operational cornerstone—a rising leader who thrives in the details of creating and delivering exceptional products while stepping up to guide the team toward excellence.

This hands-on role involves actively participating in the entire product lifecycle, from raw tea processing upon arrival from Japan, through production on machinery, to packing and shipping out the door. You’re the type of person who finds deep satisfaction in executing tasks with precision, refining details, and contributing to better systems—especially while working alongside and supporting your team. Where others see a bottleneck, you see a chance to improve efficiency and help lead solutions.

You don't just follow a process; you take pride in elevating it through direct involvement, reliability, and emerging leadership.

Senbird Tea is an Asian American family-owned Japanese tea company dedicated to bringing you the finest teas from family farms in Japan. Rooted in wellness, sustainability, and quality, our curated collection of teas, premium gift sets, and handcrafted teaware has been recognized by Forbes, Food & Wine, Buzz Feed, and Sustainable Jungle. With over 15,000+ five-star reviews on Amazon, we take pride in delivering an exceptional tea experience that nurtures a healthy mind, body, and spirit.

Join us in celebrating the rich traditions of Japanese tea—one cup at a time.

We are seeking a rising leader who embodies our values of collaboration, care, and efficiency. You'll know you're the right person for this role if:

• You lead by doing, staying hands-on while providing guidance and oversight to help the team achieve shared goals.
• You are relentlessly proactive—you don’t wait to be told what to do and are always thinking one step ahead to keep operations running smoothly.
• You thrive on bringing order to chaos and love turning manual tasks into streamlined, repeatable systems through both execution and monitoring.
• You communicate with clarity and purpose, ensuring that everyone from the production and fulfillment team to leadership stays aligned and informed.
• You view challenges as opportunities for growth and find genuine fulfillment in seeing a tangible, high-quality product in a customer’s hands because of your direct effort and team oversight.

As an Operations Specialist, you will:

• Provide hands-on oversight of daily production tasks while actively participating in operating machinery for tea blending, filling tins, labeling, and packaging with high accuracy and consistency, jumping in as needed to ensure daily quotas are met. (Full training on all processes and equipment will be provided as needed.)
• Follow, maintain, and contribute to documenting/updating Standard Operating Procedures (SOPs) to support consistency and effective training.
• Monitor inventory levels for raw materials, packaging supplies, and finished products to help prevent shortages, overstock, and out-of-stock situations on key items.
• Oversee and participate in fulfillment operations, including packing and shipping D2C and B2B orders on time, ensuring team efficiency and stepping in to maintain flow.
• Train, mentor, and support seasonal interns and junior team members on production machinery, fulfillment processes, and best practices, while monitoring…