Production Manager

The Production Manager will co-ordinate and facilitate the flow of project execution through the business from client briefing to delivery, washup and invoicing of each project. They are r esponsible for client engagement project management activities, (ensure client first considerations) through the execution of Projects within the Permanent Point of Sale category from creative brief through to delivery in store and job close down activities.

Working with all internal stakeholders as well as external clients to deliver on time, within budget and to the right quality and service standard. For this role, a strong understanding of manufacturing processes and of design is essential.

This will be a hybrid position based in New York, NY. This role will be required to be on-site 2-3 days per week, with the ability to work from home the remaining days.

• Work in line with all client contractual, commercial and agreed operational processes.
• Work to the Client specific sourcing plan and program strategy.
• Comply to the HH Global code of conduct.
• Review project briefs from the Client with the relevant internal stakeholders to ensure all details are correct and all information is complete in order to meet the client’s expectations and enable support functions (Structural design, engineering, technical buyers, installation – as needed) to meet the project requirements.
• Provide clear instructions to the Technical Buyer where Adapt and Innovate pricing is required. For the avoidance of doubt, Technical Buyers will not be required to support the Adopt process or RFQs that fall outside of the Technical Buyers responsibility.
• Work directly with clients, external agencies and internal stakeholders as key contact to deliver all information and approvals to support the project deliverables on time.
• Working closely with Support functions to facilitate the delivery of the project as needed.
• Attend handover meetings with appointed suppliers and design + engineering teams, for Adapt and Innovate.
• Project manage all Adopt activity in line with the agreed Rate card and associated critical path – Technical Buyers will not be involved in any Adopt activities.
• Agree timelines and milestones for One off RFQ’s that fall outside of the Technical Buyers support.
• Work with the Technical Buyer to define the critical paths, in line with any client contractual KPI’s, for Adopt, Adapt and Innovate workflows, which the Technical Buyer will use their best efforts to flow down to the supply chain.
• Manage, update and monitor the overall project critical path with the individual stakeholders to ensure delivery to plan.
• Manage and mitigate any cost increases against the agreed rate card or RFQ. Technical Buyers may be asked to support by exception.
• Receive a hand over from Designers and Technical Buyer.
• Execute all project documentation in line with the HH Global code of conduct, within the appropriate system Hub/M3/Noosh + issue to clients and suppliers.
• Where supported by the Technical Buying team, receive all technical aspects of each project including the Quality Control documentation, and where appropriate work with the HH Global QC team or manage directly with suppliers.
• Coordinate client needs and requests with other third parties. Report implications and outcomes of project change (pre and post order) to client and suppliers.
• Quality Management – Good understanding of quality control process required, working in conjunction with the Technical Buyer to ensure quality checks and production sign off is built into the critical path.
• Ensure Quality Control documentation is handed over to both supplier + inhouse QC team (where appropriate), ensuring full communication with supplier, Inhouse QC + the client is executed
• Ensure the QC document is completed by the supplier and uploaded to the system Job Bag, along with PODs.
• Freight – Manage and or Co-ordinate the logistics with the supplier + inhouse freight department or third- party logistics contractor, as is appropriate for the order, ensuring pick up and deliveries are made on time and that all paperwork is in order including INCO terms.
• Warehousing – where necessary, co-ordinate…