Lead Polisher

R2

Net is a diamond bridal jewelry company with a technology soul. R2

Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers.

The Production Lead – Polishing is responsible for overseeing team members and workflow within the Polishing departmenttoensure consistent high-quality finishes, and drive continuous improvement across polishing processes, including pre-polish, final polish,washout,rhodium and engraving. This role supports the efficient andtimelycompletion of work while collaborating closely with factory leadership to coordinate efforts across departments and align with overall production goals.

The position focuses on managing the department’s daily and weekly operational needs, including work order management tooptimizeon-time completion,providing technical guidance on the production floor, supporting quality standards,facilitating clear communication, and coaching team members. In addition, the Production Leadrepresentsthe Polishing team within the broader factory environment, serving as a key point of contact between Assigning, QA, and Production teams for polishing-related matters, and supporting broader R2

Net initiatives.

Responsibilities:

• Follow and track job orders with polishers and finishers to ensure we are meeting production lead times, and prioritizing effectively

• Answer any questions team members may have to ensure the work is complete din a timely manner

• Move, jobs, communicate deadlines, andtake actionas needed to ensure work is completed

• Support the department team members on individual jobs to overcome technical hurdles and concerns.

• Assist operators on polishing jobs, addressing surface preparation, abrasive selection, tool conditioning, and finish optimization.

• Bridge communication between Assigning,QAand production team members when there are problems,questionsor feedback

• Document job status, root causes, and escape critical concerns.

• Troubleshoot polishing-specific job order issues, Maintaina knowledge base of best practices, defects, and solutions

• Advocate for polishing staffing, tools, training, and procedures.

• Lead and mentor polishers; onboard new team members;identify skills gaps and coordinate targeted training.

• Support broader R2
  
  Net initiatives and communication

• Communicate clearly and consistently to the jewelry team, sharing updates,activities and other broader communications

• Communicate clearly and consistently with the rest of the factory around updates, concerns or questions coming from the jewelry department

• Help department team members navigate broader R2
  
  Net requirements, events,training, and Workday.

• Define finish specifications and inspection criteria; monitor quality metrics and drive improvements.

• Documentation and traceability-Use data metrics (throughput, defects, rework, finish quality) and communicate progress to leadership.

• 5+ yearson the jewelry polishing as a production jeweler

• Deep knowledge of jewelry finishes required

• 1+yearin arelated rolewithleadership/mentorship experience preferred.

• Strong problem-solving, communication, and documentation skills,anticipate bottlenecks

• Track recordof excellent performance – quality,communication and attendance

• Basic computer skills including comfort with word, email, excel, and slack, and the ability to use them every day and support team members

• Hands-on problem solving, proactivelyidentifyingsolutions,takes actionand prevents issues from escalating.

• Translate business needs to action items for the polishing team

• Spanish speaking preferred

At R2

Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid time off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance

Base pay is $30 - $35 hourly. Final pay rate shall be determined and is based on…