Global Technical Account Management Lead, Cash App , Afterpay & Clearpay

Block is looking for a lead for our global Technical Account Management (TAM) team supporting Cash App Pay, Afterpay, and Clearpay merchants. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes.

You will lead a distributed team of Technical Account Managers across the US, UK, and Australia who serve as trusted technical partners to our largest merchants. Your team sits at the intersection of product, engineering, solutions engineering, GTM, and merchant success, combining deep product and technical expertise with commercial acumen to drive merchant growth and retention.

This is a hands-on leadership role. You ll contribute directly to strategic accounts while leading the team. You will set the vision and strategy for the TAM function globally, define how the team measures success, build strong cross-functional partnerships with Sales, Account Management, Solutions Engineering, Product, and Engineering, and develop an effective, collaborative team that operates with autonomy and accountability.

You Will

• Define and execute the global TAM strategy, aligning team priorities to Cash App Pay, Afterpay, and Clearpay s commercial objectives
• Evolve the team from reactive support toward proactive merchant enablement, building repeatable routines that protect merchant performance and unlock growth
• Establish clear goals, KPIs, and performance measurement frameworks that connect technical account management work to commercial outcomes
• Lead, coach, and develop a globally distributed team of Technical Account Managers across the US, UK, and Australia
• Foster global alignment while respecting regional autonomy, standardizing strategy and operating principles while allowing regions to execute based on local market context
• Serve as the escalation point for critical merchant issues, incidents, and strategic accounts
• Partner with Product and Engineering to represent the merchant voice, frame feature requests with commercial impact, and influence the product roadmap
• Build and maintain strong partnerships with Account Management/Relationship Management, Sales, Solutions Engineering, Product, and Engineering teams
• Represent the TAM function in cross-functional planning with GTM, Product, and Engineering leadership, making sure the team has a seat at the table for strategic decisions
• Partner with Solutions Engineering to identify and execute post-sales growth opportunities, ensuring a seamless handoff from pre-sales into ongoing merchant enablement and expansion
• Collaborate with GTM and Solutions Engineering leadership to define rules of engagement, clarify post-sales ownership boundaries, and align on shared success metrics
• Own the tooling and systems strategy for the team, making sure the right systems are in place for merchant support and performance visibility
• Build a regular operating rhythm with reporting on team performance, merchant health, and commercial contribution
• Find and implement opportunities to use AI and automation to improve team efficiency and merchant outcomes

Qualifications

• Significant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaS
• Experience leading and managing people, including distributed or global teams
• A track record of building and scaling technical post-sales functions - including close collaboration with Solutions Engineering and pre-sales teams - that drive measurable commercial outcomes
• Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms. You re comfortable engaging with both merchants and engineering teams.
• Experience defining team strategy, setting KPIs, and building performance measurement in environments where success is not easily quantified by ticket volume alone
• Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels
• Experience working across multiple regions and navigating the complexity of global markets with different products, regulations, and merchant needs
• Experience managing…