Unified Communications Integration Engineer, Public Safety

Overview

At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful, and you’ll take ownership and drive real change in a company where you matter.

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology.

Joining this team means helping shape the future of emergency response and building a safer, more connected world.

Join Axon and be a Force for Good.

We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world s first Cloud-Based Emergency Real-Time Communication Platform. You will be responsible for the interoperability and assimilation of highly available, elastic, robust, multi-tenant, and self-healing RTC and VoIP signaling services. The platform will have to comply with the most stringent security, authentication and authorization standards to ensure high SLA and 5 nines uptime.

You will work closely with Carbyne s Operations team and act as the technical liaison between Engineering and the Business for all UC-related activities. You will have the opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform.

• Work as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 infrastructure
• Configure and troubleshoot Carbyne s novel emergency communication platform
• Provide clients with customized communication solutions for Carbyne s unified communications services
• Install, maintain, integrate, and contribute to PBX projects and UC solutions
• Create and maintain technical specs and solution documents
• Onboard new customers in alignment with customer requirements and solution specifications using Carbyne s best practices
• Provide technical support and training for the Operations team on 911 emergency communications systems
• Gain a strong understanding of unified communications architecture, networking, and cloud computing
• Interact with internal stakeholders:
  Carbyne s Operations, R&D, Sales, CTO Office, and Product Managers

• Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, Free SWITCH, Asterisk, etc.)
• Extensive knowledge of VoIP deployments and protocols like SIP, SDP, RTP, WebRTC; understanding of video/audio codecs, packetization, encryption, and transport
• 3+ years of experience in solutions deployment of open-source VoIP solutions
• 3+ years of experience in networking with knowledge of the OSI model and network layers 1-7
• Good understanding of Linux environments, including Bash scripting
• Hands-on experience deployment on private and public network/security clouds (AWS)

• Industry certifications such as CCIE, CCNP, CCNA Voice
• Knowledge of Docker and Kubernetes
• Knowledge of AWS infrastructure

This is a hybrid role, with an expectation of four days per week in our Manhattan office.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Mental health and emotional wellness support
• Learning and development programs
• Snacks in our offices

Axon is a total compensation company; compensation includes base pay, bonus, and stock awards. Pay ranges are provided where applicable. The actual base pay varies based on factors such as level, function, training, experience, and location. Benefits details are available at the Axon careers site.