Production Manager

R2

Net is a diamond bridal jewelry company with a technology soul. R2

Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry's ecosystem, including manufacturers, retailers, and consumers.

• Lead, coach, and develop a team of benchworkers and a Team Lead working on High Value, Custom, and Customer Repair orders.
• Create an environment focused on skill development, productivity, accountability, and craftsmanship excellence, working with training and quality control to ensure alignment across departments.
• Provide daily guidance, performance feedback, and mentoring to support employee growth.
• Promote a respectful, inclusive, and collaborative workplace.

• Manage day-to-day operations to ensure all special production orders (high value, custom, repairs) are processed according to standards and delivered on time.
• Work with Lead to allocate work efficiently to benchworkers based on skills, priority, complexity and goals.
• Ensure adherence to established production processes and quality standards.
• Monitor WIP and ensure visibility to order status, risks, and constraints.

• Collaborate closely with the QC team to monitor craftsmanship quality and respond to issues affecting lead times.
• Troubleshoot complex benchwork, setting, finishing, and repair challenges—providing hands‑on support when needed.
• Identify systemic quality issues and implement holistic, long‑term solutions in conjunction with other departments.
• Collaborate with training to identify opportunities for advancement and feedback.

• Partner with leadership and cross‑functional teams to test, refine, and implement process changes that enhance speed, quality, and consistency.
• Use KPIs to understand performance gaps and drive operational improvements.
• Optimize output through better tooling, training, workflow design, and documentation.

• Ensure all team members understand and meet expectations for quality, speed, and production standards.
• Work with the training function to identify skill gaps and support targeted training initiatives.
• Reinforce standard work procedures and ensure consistency across the team.

• Monitor inventory of tools, consumables, and equipment within the workshop.
• Manage ordering and tracking of raw materials such as solder, wire, findings, and components.
• Ensure benchworkers have the resources they need to work efficiently.

• Promote a safe and healthy work environment by enforcing safety protocols and ensuring OSHA compliance.
• Conduct regular safety checks and ensure proper maintenance of equipment.

• 5+ years of experience in jewelry manufacturing with a minimum of 3+ years in a management role.
• Candidates must have a deep understanding of jewelry production spaces and techniques.
• Ideal candidate is experienced in a range of production, including experience in high value production.
• Accomplished jeweler with strong hands‑on skills in polishing, benchwork, and stone setting.
• Experience leading or mentoring skilled artisans, craftsmen, or jewelers.
• Strong communication skills; bilingual in English and Spanish preferred (verbal and ideally written).
• High emotional intelligence and ability to foster a positive team environment.
• Strong organizational skills with attention to detail in communication and documentation.
• Proactive manager who can identify needs, propose solutions, and drive training and development.
• Sense of urgency, respect, and professionalism.
• Strong critical thinking and problem‑solving skills.
• Customer‑centric mindset with the ability to balance service expectations and production constraints.

At Blue Nile, many of our roles offer a high‑quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid Time Off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement…