Unified Communications Integration Engineer, Public Safety

Unified Communications Integration Engineer

We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform.

You will be responsible for the interoperability and assimilation of highly available, elastic, robust, multi-tenant, and self-healing RTC and VoIP signaling services. The platform must comply with the most stringent security, authentication, and authorization standards to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between engineering and the business for all UC-related activities.

You will get an opportunity to work on cutting-edge technologies and build a lifesaving emergency platform.

• Work as part of a real‑time communication team in the Carbyne operation group to deliver a highly available 911 infrastructure
• Configure and troubleshoot Carbyne's novel emergency communication platform
• Provide clients with customized communication solutions for Carbyne's unified communications services
• Install, maintain, integrate, and contribute to PBX projects and UC solutions
• Create and maintain technical specifications and solution documents
• Overall responsibility for onboarding new customers in alignment with customer requirements and solution specifications using Carbyne's best practices
• Provide technical support and training for the Operations team on 911 emergency communications systems
• Gain a strong understanding of unified communications architecture, networking, and cloud computing
• Interact with a variety of internal stakeholders:
  Carbyne's Operations, R&D, Sales, CTO Office, and Product Managers

• Proven experience with VoIP architecture and hands‑on installation experience deploying open‑source UC (such as Kamailio, Free SWITCH, Asterisk, etc.)
• Extensive knowledge of VoIP deployments and protocols like SIP, SDP, RTP, WebRTC, and their troubleshooting; understanding of video/audio codecs, packetization, encryption, and transport
• 3+ years of experience in solutions deployment of open‑source VoIP solutions
• 3+ years of experience in networking; proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of layers 1‑7
• Good understanding of Linux environments, including bash scripting
• Hands‑on experience deploying on private and public network/security clouds (AWS)

• Industry certifications like CCIE, CCNP, CCNA Voice
• Knowledge of Docker and Kubernetes
• Knowledge of AWS infrastructure

This is a hybrid role, with an expectation of four days per week in our Manhattan office.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional & mental wellness support
• Learning & development programs
• Snacks in the office

Base Pay Range: $141,000–$188,000 USD (excluding commissions, bonuses, and stock awards). Compensation may vary based on level, function, training, transferable skills, work experience, business needs, and geographic location.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email  This email address is for accommodation purposes only.

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