Client Success Manager, Brands & Agencies , NY

Client Success Manager, Brands & Agencies

New York, NY

Jun Group is a technology company building a world where consumers are in control of their data and advertisers can reach them directly. Intelligent advertising that inspires trust is our guiding principle. We’re passionate about making advertising better for everyone through our consent‑based approach that empowers the world’s largest publishers, brands, and agencies to achieve their goals with integrity, transparency, and peace‑of‑mind.

We’re seeking a Client Success Manager with a strong understanding of digital media and programmatic advertising to serve as the primary client contact for key brand, agency, and publisher accounts. You’ll ensure ad campaigns run seamlessly while driving satisfaction, retention, and growth. This is a great opportunity for someone who excels at building relationships, translating client goals into campaign strategy, and driving revenue growth through exceptional communication and collaboration.

• Serve as the primary client contact, building strong relationships and ensuring exceptional service throughout the campaign lifecycle.
• Partner with Campaign Managers and Ad Operations to translate client goals into effective programmatic and digital media campaign strategies and flawless execution.
• Collaborate with Sales to identify upsell opportunities and maintain alignment on client needs and revenue growth.
• Provide clients with clear, actionable updates on pacing, performance, and optimizations to maximize ROI in a strategic, easy‑to‑digest format.
• Act as the bridge between clients, operations, and sales teams, ensuring smooth communication and alignment across all stakeholders.
• Maintain deep knowledge of client history and campaign performance to strengthen partnerships.

• 1+ years of experience in digital media, ad tech, or programmatic advertising.
• Familiarity with DSPs (The Trade Desk, Xandr, Meta) and analytics platforms (Google Analytics, IAS, Double Click).
• Skilled in Excel, PowerPoint, and Google Suite; SQL knowledge is a plus.
• Experience with CRM tools, such as Salesforce, to manage client accounts effectively.
• Highly organized, detail‑oriented, and able to juggle multiple accounts and deadlines.
• Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease.
• Strong collaboration skills, partnering seamlessly with Campaign Managers, Ad Operations, and Sales.
• Naturally curious, with a desire to understand advertising technology and continually improve client outcomes.

• Competitive salary + performance bonuses
• Health, dental, and vision insurance, plus mental health resources
• 401(k) match and generous PTO
• Hybrid work environment (NYC office)
• Free lunch for onsite team members in NYC
• Opportunities for professional development in a high‑growth ad tech company

Greater NY‑area Residents:
We currently have a hybrid remote work policy. All Jun Group employees living within a 90‑minute (one way) commute of our NYC office are expected to be in the office three days per week.

Salary Range: $65,000 - $110,000

We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non‑traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

As set forth in Jun Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure the effectiveness of our outreach and positive recruitment efforts. Classification of protected categories includes disabled veteran, recently separated veteran, active‑duty wartime or campaign badge veteran, and armed forces service medal veteran.

As a federal contractor or subcontractor, the law requires us to provide equal employment opportunity to qualified people with disabilities. We aim for at least 7% of our workforce to be people with disabilities. To meet this goal, we may ask applicants and employees if they have a disability or have ever had one. Responding is voluntary, and the information is confidential.