Group Account Supervisor

The Group
Account Supervisor is responsible for developing and maintaining relationships with clients to develop effective communication and tactical plans. Has overall responsibility for Agency output. Ensure coordinated approach to promotional tactics. Recommend new and innovative approaches and directions to accomplish client’s marketing goals and objectives.

• Maintain complete working knowledge of assigned therapeutic category, product(s), and client marketing team goals
• Supervise and play an active role in the planning and execution of the product’s promotional activity – effectively plan product POAs, seeking supervisor’s input where appropriate
• Manage complex tactical projects with minimal supervision
• Effectively present the agency’s recommendations, and points of view to clients
• Ensure that team members know and follow established agency account services procedures (account files, approval process, status reports, etc.)
• Maintain understanding of client needs and effectively communicate the needs to the creative and other appropriate departments
• Conduct regular meetings with account group personnel to discuss client issues, opportunities, and work in progress
• Supervise and motivate the account group personnel to ensure a high level of performance on behalf of clients
• Evaluate creative executions and provide constructive feedback to the creative team

• Build and maintain positive client relationships with a focus on achieving clients’ marketing goals
• Guide, advise, and assist the account team in developing and presenting new business proposals
• Develop and maintain contact with appropriate client personnel to ensure that the agency is aware of business opportunities and/or significant changes in the client’s business structure
• Supervise and proactively take part in the development of advertising and promotion materials to ensure that they reflect current product objectives
• Promote the full breadth of agency services to clients where appropriate; maintain a thorough understanding of agency resources and capabilities
• Maintain frequent communication with the client to establish and maintain positive working relationships
• Coordinate new business pitches under direction of senior management
• Ensure adherence to internal agency policies and procedures

• 5+ years of advertising agency experience
• Previous experience working on a fast-paced account with a high volume of multi-channel tactics
• Experience with website launches, message platforms, campaign development, banner ads, convention work, and optimization of assets
• Strong conceptual and presentation skills
• Collaborative with the ability to work within a team
• Successful track record with client service