Global Events Manager

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, Whats App, and AI together into one seamless workspace.

Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, with a strong North American presence anchored in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Aircall is seeking a highly organised and strategic Global Events Manager to lead the planning, coordination, and execution of our major global event portfolio. This role is responsible for shaping and delivering a unified global events strategy that elevates Aircall’s brand presence, deepens partner engagement, and drives measurable commercial outcomes.

The Global Events Manager will own the strategy and project management for Aircall’s flagship first- and third-party global events while building scalable, repeatable event playbooks that empower regional teams and partners to execute regional events with consistency and excellence.

This is a highly cross-functional position requiring close collaboration with Regional Marketing, Partner Marketing, Brand, Product Marketing, Sales, Partnerships, and Customer Success teams. This is a role for a strategic thinker who loves turning vision into action — and who thrives on making big ideas happen.

• Strategy & Planning
• Own Aircall’s first and third party global events strategy and calendar
  , aligning activities with company OKRs, brand goals, and ecosystem priorities.
• Build and manage the overarching Global Event Playbook — defining the framework and standards for design, messaging, ROI measurement, and enablement for global first/third party and partner ecosystem events.
• Partner closely with Regional Marketing
  , Partner Marketing
  , and Brand teams to ensure partner and customer storytelling are seamlessly woven into the narratives of flagship events.
• Forecast event performance, pipeline impact, and budget allocation across first-, third-, and partner-led initiatives.
• Collaborate with Marketing Operations to ensure consistent data tracking, streamlined follow-up processes, and reporting infrastructure.

• Event Execution
• Lead the planning and full-cycle execution of all large-scale global (first, and third party) events (approx 4 per year)
• Build and deliver a quarterly first-party virtual event playbook (“webinar-in-a-box”), executing the global version and enabling Regional Marketing Managers to localise and replicate it regionally.
• Drive cross-functional alignment with Sales, Customer Success, and Partnerships to define engagement goals and activation strategies for global events.
• Oversee all logistics, creative production, vendor relationships, and communications for global activations.
• Support operational delivery for partner-facing events (e.g. quarterly partner live trainings), collaborating with Partner Marketing on setup, tech platforms, and comms.
• Work cross-functionally with Content and Brand to ensure a rolling catalogue of global event formats is available and regularly updated, enabling regional marketers to deliver high-quality, localised activations from a centralised library of materials.

• Reporting,…