Digital Ad Operations & Customer Success Director

JOB RESPONSIBILITIES

This individual’s primary role includes:

• Implement and manage digital advertising campaigns to ensure accurate impression, performance, and revenue delivery
• Proactively monitor and analyze campaign performance, recommend, communicate and make optimizations to hit customer goals for all managed campaigns, including direct and programmatic
• Oversea Campaign Management teams to ensure timely collection of creative assets, target lists, and other client deliverables to ensure timely and accurate campaign starts.
• Understand customer KPIs and monitor for success, optimizing and ensuring effective campaigns, so renewals are high.
• Proactively work with internal data analytics and reporting to recommend campaign improvements and optimizations to Account Managers and clients.
• Maintain pre and post-launch QA process for all ads (3rd Party tags, creatives), assuring that all ads meet creative specs, and are tracked properly
• Communication and engagement with a variety of internal and external stakeholders
• Support post-sales efforts with Account Management team, (your team is involved in post sales execution from closing opportunities in Salesforce, to campaign/product set-up and execution, to handling revision orders, etc.)
• Assist Finance with internal and third-party delivery reporting to ensure proper revenue reconciliation

• Experience in ad trafficking, ad operations and/or advertising agency digital media buying and planning
• Knowledgeable and experienced with App Nexus/Xandr, Double Verify/Ad-Juster, IAS, Native Ad servers; knowledge of other third-party ad operations and ad server tools is a strong plus
• Strong written and oral communication skills and strong problem skills.
• Understanding of advertising industry, media buying/selling – pharmaceutical experience a plus, but not required
• Expertise in standard Microsoft Office programs
• Experience with CRM systems – ( and Digital Inventory Systems – DFP/GAM)
• Detail-oriented
• People pleaser personality focused on quality and customer service as well as continuous improvement
• Adaptable and eager to learn
• Ability to work independently while regularly communicating with and contributing to the success of a team
• Passionate about Internet advertising and obsessed with satisfying clients
• Strong Microsoft Excel skills and a strength and apptitude toward math and numbers.

eHealthcare Solutions (EHS) is a leading provider of digital advertising to the healthcare and pharmaceutical industries. We represent over 350 healthcare web sites including numerous nationally and internationally recognized professional societies and associations, as well as a wide array of consumer disease web sites.

Operating for over 20 years, eHealthcare Solutions creates custom digital solutions that achieve specific marketing goals and engage defined target audiences. We partner with marketers who want to reach physicians, other healthcare professionals, and health consumers through our exclusive relationships with leading healthcare professional societies, associations, media companies, and consumer health sites. We are experts in digital healthcare marketing with decades of collective experience building programs that drive results and deliver maximum brand impact.

Visit us at

EHS is a fully remote team operating during business hours in a virtual office environment.

• Advertising Operations: min 3 years required
• Customer Success: min 3 years required
• 401(k) with profit sharing
• Health, Dental, and Vision Insurance (50% company contribution)
• Life Insurance and Referral Program
• 15 PTO days + 7 paid holidays + your birthday off

Application Question(s):

• Are you located within a commutable distance to New York City and/or Philadelphia?

Education:

• Bachelor's (Required)

Experience:

• Advertising Operations: min 3 years required