Associate, Client Service

Job Location: Full-Time Hybrid - New York, NY, Atlanta, GA, Boston, MA, Chicago, IL

Delivery of high-quality/high-impact Brand insights and analytics solutions

• Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as: market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc.
• Responsible for execution of work products including questionnaires and reporting on medium‑low complexity accounts with manager support, as needed, while supporting higher complexity projects
• Participates in client design and questionnaire discussions with some supervision
• Supports development of questionnaire, Sample Design and Analytic Plan
• Conducts data analysis, insights generation finding interesting facts in the data/preliminary reporting
• Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices
• Identify and solve project issues as they arise
• Perform in-depth quality checks at various stages of the research to ensure accuracy
• Actively seeks opportunities to support proposal development
• Serve as a go‑to for new team members who have questions and provide support to new members who need help on how to perform tasks
• Understands our culture and how to take an active role on the team (e.g., attending/participating in ERG/Social Community meetings/activities/training)
• Take ownership on building your own skills through training, asking questions, and supporting team members
• Optimize efficiency of delivery without sacrifice of quality
• Challenges the status quo, looks for opportunities to improve, automate, streamline processes
• Building an understanding of our Brand capabilities, solutions, and analytic methods
• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas
• Helps with presentation development

• 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Strong detail‑orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Natural curiosity, a can‑do attitude, driven and willing to take initiative
• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values

• Interest / passion in marketing research methods, tools, and science
• Interest / intellectual curiosity in learning the various Kantar solutions
• Aptitude for technical leadership for maximum client impact

We provide a comprehensive, highly competitive benefits package, including:

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in‑depth expertise of human understanding alongside ground‑breaking technology, we can help brands find concrete insights that will help them succeed in our fast‑paced, ever shifting world.

And because we know people, we like to make sure our own people are being…