Senior Account Manager Comms & Logistics

Senior Account Manager – Communications & Operations

About Us Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

The Senior Account Manager – Communications & Operations will have an overview of the communications needs across multiple brands/client services teams, using their established communications and logistics skills to drive day-to-day account handling and project and financial management, while providing direction, support, and coaching to the more junior members of the communications team. The Senior Account Manager – Communications & Operations will be expected to expand their industry awareness, communication, and project management skills to identify a global vision for a project or brand based on clients’ objectives in an effort to communicate effectively.

You should help identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

• Day-to-day management of client projects, including speaker bureau contracting for several client brands and advisor contracting for one-off activities
• Focus on speaker and field communications across brands and projects for consistency
• Prepare communications packets based on project type and execution of initiatives
• Prepare ancillary items for live events and support QC of data for each item (show file, run of show, name badges, tent cards, breakout room lists, event guidebook, event registration site, etc.)
• Assist in project status calls, take call notes, and help drive the team on delivery of follow‑up actions
• Assist in agenda preparation, timeline preparation, and timeline management
• Prepare project/event trackers with HCP names, demographics, and project-specific data fields; use tracker for creation of recipient lists, import into a letter/communication template, and QC each new document to ensure it matches the original data
• Track responses in Excel and maintain daily updates to be shared with the team each morning
• Prepare internal communications timeline for routing of communications to editorial and creative teams before scheduled deployment date
• Manage client initiatives calendar for all outgoing communications to ensure no overlap
• Research and book venues for client dinners and 1:1 faculty meetings and track invitees
• Support ad‑hoc requests such as data analytics of evaluation responses, creation of process outlines and flow of programs documents for P2P field initiatives, and preparation and QC of faculty area maps based on data set
• Provide junior team with clear and accurate project briefs and delegate workload accordingly
• Provide constructive and timely feedback to team
• Highlight training and development needs of the junior team to line managers
• Regularly update client on progress and any changes to ongoing account activity
• Ensure timely response by team to client inquiries
• Ensure all written communication for the team adheres to the Virgo house style format and quality standards
• Accurately input hours worked into timesheets on SAP

• Develop and maintain strong relationships with clients through regular contact
• Demonstrate a sound understanding of the client’s business, industry, competitors, and objectives
• Provide strategic counsel to clients, based on knowledge of their business and the market
• Develop the ability to effectively manage the client’s expectations
• Challenge and negotiate with client where appropriate
• Identify opportunities for organic growth with existing clients

• Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets
• Assist with budgetary control, developing estimates, and accurate invoicing

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