Manager, Client Management - Pharma

Company Description

Influential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and You Tube for Fortune 500 brands including Walmart, McDonald’s, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more.

Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle’s Moat and has offices in Beverly Hills, New York City, and Las Vegas. ()

Influential, is looking for an experienced Manager, Client Management
. As the primary point of contact for campaign execution, the Manager, Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign. This position will be dedicated to a major pharmaceutical client.

• Driving the overall success of campaigns ranging in budget and complexity for a major pharmaceutical client by collaborating closely with operations teams
• Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs
• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• Previous experience working with pharma clients
• Ability to see the campaign execution process on a micro and macro level
• 5 - 7+ years of experience working in a digital or advertising environment required
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment,creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, Tik Tok, You Tube)
• Up to date on the latest trends and innovations in the social realm
• Bachelor’s degree or equivalent experience
• Passion for social media

Bonus points if:

• Experience at an agency, marketing-tech or media start-up
• Background in influencer marketing

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