Temp - Lead, eCommerce Site Merchandising

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity :
  We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration :
  Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment :
  We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

WMX, Warner Music Group’s culture-driving media, creative content, and artist services’ division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. The Global Commercial Operations team drives business success through consistent delivery practices. Our team creates flexible project management frameworks that provides governance, encourages collaboration, and streamlines workflows. We oversee programs and projects that reaches millions of fans globally.

As an eCommerce Site Merchandising Manager you will be a key part of our global business, positioned within our Global Commercial Operations department. eCommerce Site Merchandising is responsible for daily operations of artists’ webstores, delivering product campaigns and site promotions.

• Manage the configuration and setup of our ecommerce experience to ensure accuracy of product listings, pricing, promotions, and product availability.
• Update and maintain store content such as the product catalog (price, descriptions, imagery, and other attributes), store banners, site navigation and FAQs.
• Manage site content, promotions and on site campaigns to improve customer experience, drive sales and increase conversion,
• Perform thorough testing / QA for store and production launches, including links, banners, and promotions are functioning as expected.
• Monitor and maintain high quality customer experience after store launches and optimize assortment and presentation across a campaign lifecycle.
• Work with the technical team to implement changes and enhancements and to identify areas for improvement, ensuring optimal functionality, user experience, and site performance.

• Partner with the brand management team to:
• Curate the homepage and organize product categories and collections for an optimized navigation
• Ensure that the product descriptions provide accurate and comprehensive information that addresses customer questions and concerns. They should also be crafted with SEO best practices in mind.
• Execute visual merchandising strategies to showcase new releases, featured products and promotions effectively.
• Optimize product sorting and filtering options to enhance customer browsing and search experiences.
• Leverage data and insights to optimize presentation to drive sales and partner with brand managers and label to drive ongoing improvements and measure sales impacts.

• Collaborate with the Brand Management and Physical Music teams to…