Internal Communications Senior Manager

Responsibilities

• Own and expand internal communications across all business units, building structured programs that help leaders engage and align their teams
• Identify gaps in the current internal comms landscape and design net-new programs, from concept through execution, that meet the evolving needs of a fast-growing, cross-functional organization
• Partner closely with business unit leaders and chiefs of staff to develop and execute communications strategies, including AMAs, leadership updates, and mission‑critical announcements
• Drive the strategy and execution of company‑wide channels, including all‑hands meetings, AMAs, internal newsletters, and Slack channels, to ensure employees feel informed and connected to Scale’s direction
• Develop a cohesive internal communications framework that ladders up to CEO and executive messaging, helping employees understand business performance, company milestones, and strategic priorities
• Act as a strategic advisor to senior leaders on how to communicate with and inspire their teams, improving leader visibility and employee engagement across the organization
• Build and maintain measurement frameworks (e.g., pulse surveys, engagement metrics) to assess program impact and continuously improve internal comms effectiveness
• Collaborate with the broader Communications team on crisis, policy, and corporate storytelling as needed, ensuring internal and external narratives are aligned

• 6+ years of experience in internal communications, with a proven track record of building and scaling programs at a fast‑growing technology company
• Demonstrated experience advising and partnering with senior leaders and executives on communications strategy, with the ability to influence without authority
• Strong program management skills and the ability to build repeatable, scalable processes across a large, cross‑functional organization
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse internal audiences

• Experience working in a high‑growth technology company
• Familiarity with internal comms tools and platforms (e.g., Slack, intranet systems, survey tools) programming, and data‑driven approaches to measuring communication effectiveness
• Experience supporting CEO or executive‑level communications in a fast‑paced environment

Base salary range for this full‑time position in San Francisco and New York is $151,200 – $189,000 USD. Compensation may also include equity and benefits such as comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We provide reasonable accommodations to applicants with physical or mental disabilities. If you need assistance or a reasonable accommodation in the application or recruiting process due to a disability, please contact