Manager of Product Management; Small Business

Responsibilities

• We are seeking a strategic and entrepreneurial Manager, Services to help drive this ambition in the Americas region
• This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF
• Partnering closely with Product, Sales, Delivery, and Mastercard account teams, this manager will support pipeline growth, deliver customer‑centric solutions, and drive disciplined execution
• The candidate will be responsible for supporting the Americas region (NAM, Canada, and LAC) to:
• Lead the development and execution of the SME Services strategy across the Americas, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth
• Partner cross‑functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post‑sale execution and client outcomes
• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time‑to‑value
• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market‑facing forums as appropriate

• Certifications
  :
  Relevant industry certifications preferred
• Industry/Technical
  :
  Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen
• Leadership & Collaboration
  :
  Prior people management or team leadership experience preferred; strong consultative problem‑solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross‑functional settings
• Experience
  :
  Proven experience in strategy, go‑to‑market execution, or launching scalable products/services with commercial impact across complex, multi‑market environments
• Availability to be in the office 3 times per week
• Education
  :
  Bachelor’s degree required; advanced degree preferred