Community Engagement Manager Job New York New York USA,Marketing / Advertising / PR

Location: New York

About the Role:

We’re hiring a community engagement manager to serve as a steward of the global Net Box ecosystem—sitting at the intersection of infrastructure expertise, systems thinking, and community growth. You’ll act as the connective tissue between a broad community of practitioners, technology leaders, customers, and partners, and the Net Box Labs team. This role is not about being the primary technical voice, but about enabling the right voices—across engineering, product, and the community itself—to engage authentically and at scale.

We’re seeking someone who can design and operationalize how we listen to, support, and grow alongside this ecosystem. You’ll identify opportunities to engage across the channels where our community is most active, surface meaningful trends and insights, and elevate the people and organizations shaping how Net Box is used in the real world. This role has outsized impact on how Net Box Labs shows up—strengthening a vibrant, interconnected ecosystem while building a durable, mutually valuable relationship between the community and the business.

In this role you, will:

Cultivate, grow, and support Net Box’s global community of practitioners, executives, contributors, and partners by identifying opportunities for Net Box Labs to engage daily across digital platforms including Linked In, Reddit, Git Hub, Slack, Hacker News, industry Discords or other forums.
Proactively monitor community conversations for technical questions and trends and collaborate with internal resources to get them answering or elevate product insights internally.
Build and launch the Net Box Heroes advocate program from the ground up. Identify, onboard, and empower community champions to create and share content, speak at events, and support new users.
Highlight the success stories from within the Net Box ecosystem on our blog, podcast series, community newsletters, webinars, and monthly community meetups (virtual and in-person).
Collaborate with the broader marketing team to package community insights into impactful stories that build awareness and trust for Net Box and Net Box Labs.
Lead monthly virtual community calls—including agenda creation, speaker recruitment, and hosting.
Build and run Net Box’s global meetup strategy, including coordinating in-person regional community groups in key cities.

You will work closely with:

Marketing team to package community insights into impactful stories, meetups, and speaking sessions that build awareness and trust for Net Box.
Product Marketing, Product Management, and our Chief Product Strategy Officer to ensure consistent messaging and technical accuracy across all external communications.
Executive team to align on goals, strategy, and messaging.
The Customer Success, Sales, and Partner teams to tell joint customer, partner, and user stories to the market.

It would be fantastic if you had the following background Skills and

Competencies:

Knowledge and demonstrable experience communicating with and working with technical audiences. (You don’t need to be a senior engineer, but you do need to be able to learn to speak some of the language.)
Strong written and verbal communication skills, including public speaking or webinar hosting.
Experience building or engaging with technical communities—open-source experience strongly preferred.
Background in marketing, program management, developer relations, community management, or similar.
Experience managing multiple programs, deadlines, and stakeholder groups.
Comfortable engaging daily across online forums and social platforms.
Passion for community-driven growth and supporting practitioners.

Required Experience:

3–5 years of experience in community marketing, developer relations, technical advocacy, or related roles within enterprise technology companies.
2+ years of experience in a fast-paced startup environment working cross-functionally with product, engineering, and marketing.
Demonstrated experience engaging and supporting technical communities
, ideally in networking, infrastructure, automation, or open-source ecosystems.
Proven track record of building, scaling, and nurturing community programs
—such as user groups,…