Associate Digital Merchandiser, TikTok Shop

Description

Support the Manager of Digital Merchandising in the day-to-day operations of the Tik Tok Shop. This role is responsible for managing product listings, coordinating sample orders and creators, and tracking performance to ensure seamless operations and strong sales results. The ideal candidate is detail-oriented, highly organized, and comfortable working in a fast-paced, digitally driven environment.

• Ensure all listings comply with Tik Tok Shop policies and guidelines
• Manage and maintain product listings, including titles, descriptions, pricing, and inventory
• Coordinate product uploads and maintain catalog organization
• Perform daily validation checks to ensure listing accuracy and functionality

• Monitor incoming orders and ensure timely processing and fulfillment
• Partner with Customer Care Services (CCS) to resolve customer inquiries, returns, and refunds through the Tik Tok Shop platform

• Collaborate with Marketing to onboard creators and affiliates for product promotion
• Track creator performance and support campaign execution
• Maintain ongoing communication with influencers for product seeding and promotional initiatives

• Assist in the planning and execution of promotional campaigns
• Monitor campaign performance and recommend optimizations
• Coordinate with the Marketing team on promotions and live selling events

• Track key performance metrics such as GMV, conversion rates, and order volume
• Prepare and deliver weekly performance reports
• Identify trends, insights, and opportunities for improvement

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