Marketing Segment Executive Director

Shape the future of banking for Youth & Family customers—leading end-to-end segment marketing that turns customer insight into bold experiences, smarter journeys, and measurable growth. This role has end-to-end accountability for segment strategy and performance across the full customer lifecycle—delivering measurable business results against segment OKRs. The Executive Director will set the vision and operating model for how the Youth & Family segment shows up across channels and touchpoints, ensuring customer needs drive decisions, experiences are measurably improved, and outcomes deliver against business goals.

Cordinating teams spanning segment product marketing (voice of the customer), new customer onboarding and lifecycle engagement strategy and campaign management, you will be responsible for end‑to‑end ownership of all experiences for the Youth and Family customer segment.

• Own Youth & Family segment strategy end-to-end, including target customer definition, positioning and messaging architecture aligned to business goals and be accountable for the full customer journey -- setting journey-stage KPIs and ensuring experiences and marketing programs measurably improve customer outcomes and business performance.
• Lead the segment “voice of the customer” function to translate customer behaviors, wants, and needs into winning positioning, product launches, and test‑and‑learn agendas that improve customer experience and hit goals.
• Influence product roadmap prioritization by translating segment insights into product marketing opportunities and advocating for customer‑led decisions.
• Oversee go‑to‑market for new products and features, including positioning, narrative, launch plans, and channel strategies across owned, paid, and earned.
• Lead onboarding and lifecycle engagement strategy to increase retention, deepen relationships, improve financial health, and drive digital tool adoption for Youth & Family customers.
• Drive strategic growth initiatives and campaigns, including recurring seasonal and life‑event programs to engage current customers and reactivate lapsed customers.
• Ensure rigorous campaign management operations and optimization -- partnering with stakeholders through implementation, deployment, monitoring, reporting, and optimization.
• Build an “always‑on” testing and optimization culture, using disciplined experimentation to improve engagement and retention while taking calculated risks.
• Act as a senior cross‑functional leader and connector – partnering with Product, Marketing and Field teams to improve customer experiences and key KPIs and serve as a change agent, driving marketing and product/marketing transformation, innovation, and new ways of working across the journey.
• Lead a high‑performing team across segment product marketing, onboarding, and engagement strategy and campaign management; provide coaching, set priorities, and manage delivery in a matrixed environment with changing priorities.
• Communicate strategy and results to senior stakeholders, using executive storytelling to influence decisions and show measurable outcomes.

• Senior marketing leadership experience with demonstrated ability to drive quantifiable business results and improve customer experience through customer journey management and lifecycle marketing.
• 10+ years of marketing experience with depth in strategy roles, innovation, customer experience, and direct‑to‑consumer/digital marketing.
• Proven ability to set strategy and operate as a hands‑on leader through implementation, optimization, and performance management.
• Strong cross‑functional leadership and influence in a highly matrixed organization; excellent relationship‑building and collaboration.
• Highly customer‑obsessed, curious, and continuously improving; balances big‑picture thinking with rigorous attention to detail.
• Deep customer empathy and curiosity; consistently acts as voice of the customer and never settles for “good enough”.
• Data‑driven and analytical while also an effective storyteller; able to present strategies and results to executive stakeholders.
• Deep understanding of multi‑channel…