Director External Communications - Merchant Solutions

Director External Communications - Merchant Solutions

As Director of External Communications, you will be responsible for external communication strategies for Merchant Solutions to strengthen how Fiserv is represented to external audiences across business, media, and industry channels. You will partner with senior leaders, marketing, legal, and business teams to develop clear, timely, and credible messaging that supports reputation, business priorities, and market visibility.

• Lead the strategy, planning, and execution of external communications programs that support business priorities, corporate reputation, and market awareness
• Partner with business leaders, marketing, legal, and cross‑functional stakeholders to develop messaging, communication plans, and media strategies for key initiatives
• Write, edit, and review press releases, media materials, executive messaging, talking points, statements, and other external communications content
• Manage proactive and reactive communications related to product announcements, business milestones, thought leadership, issues management, and industry events
• Build and maintain media relations strategies that increase relevant coverage, support business objectives, and protect message consistency
• Manage and develop a team, set priorities, provide coaching, and drive high‑quality execution across communications deliverables
• Establish communications goals, measurement approaches, and reporting to evaluate program performance and improve outcomes
• Guide message governance, review processes, and stakeholder alignment to ensure communications are accurate, timely, and aligned to the Fiserv brand voice

• 8+ years of experience in external communications, public relations, media relations, corporate communications, or a related field
• Experience creating communication strategies, media plans, writing and editing press releases, media material and messaging for business initiatives in complex organizations
• Experience partnering with senior leaders and cross‑functional stakeholders to manage reputation, issues, and external visibility
• Experience using measurable communication methods, including media performance analysis, engagement metrics, and reporting
• Bachelor’s degree

• Experience in payments, financial services, fintech, or a regulated industry
• Experience supporting executive visibility, thought leadership, or business‑to‑business communication programs
• Experience with crisis communications, issues management, or communications in a publicly visible environment
• Master’s degree in Communications, Public Relations, Business, or a related field

• This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• This role requires use of a computer and audio equipment.

This role requires occasional travel (up to 10%).

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional well‑being.
• Paid holidays and generous time‑away policies.
• No‑cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

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These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

For disability accommodation:
Please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.