Sr. Manager, Intranet & Communications Tools

Job Overview

The Senior Manager, Intranet & Communications Tools is accountable for the strategy, governance, and evolution of Tapestry’s intranet and related employee-facing communication platforms. This role ensures the intranet serves as the primary digital front door for employees, delivering clear, timely, and engaging content that supports culture, alignment, and productivity. The manager partners closely with Communications leadership, HR, and business stakeholders to align messaging with company priorities and employee experience.

Intranet Strategy & Ownership

• Own the roadmap and day‑to‑day leadership of the enterprise intranet as a core communications channel.
• Drive continuous improvement based on employee needs, analytics, and feedback.
• Work cross‑functionally to evolve technology and ways of working strategies that engage Store Employees as tech changes.

Content & Editorial Leadership

• Define intranet content strategy, editorial standards, and governance models.
• Partner with Communications, IT, HR, and business leaders to ensure high‑quality, relevant, and timely content.
• Ensure content is engaging, inclusive, accessible, and aligned with the company’s voice and brand.

Stakeholder Partnership

• Partner with HR, IT, leadership teams, and cross‑functional stakeholders to support communication needs and key initiatives.
• Advise stakeholders on best practices for internal communications, messaging, and channel strategy.
• Build strong relationships to effectively manage input, feedback, and alignment. Manage community of content and document owners.
• Oversee the creation, management, and awareness of a centralized repository of technology enablement resources.
• Troubleshoot system and data inconsistencies to ensure accuracy of metrics and functionality.

Channel Management & Optimization

• Support management of internal communication channels, including intranet and email distribution.
• Ensure content is published accurately and in a timely manner across platforms.
• Use analytics and feedback to continuously improve communication effectiveness and reach.

Project Management & Operations

• Manage multiple communication projects simultaneously, ensuring timelines and deliverables are met.
• Coordinate cross‑functional inputs and approvals to ensure efficient execution.
• Maintain strong attention to detail and quality control across all deliverables.

• 7+ years of experience in internal communications, digital communications, or employee experience.
• 5+ years in a role managing enterprise‑scale platforms.
• Deep experience owning an enterprise intranet or internal communications platform.
• Strong content strategy and channel management skills.
• Proven ability to influence senior stakeholders without direct authority.

• Experience supporting enterprise‑level communication initiatives or large‑scale organizational changes.
• Familiarity with digital communication platforms (e.g., intranet, content management systems, or M365 tools such as SharePoint).
• Background in employee experience, culture communications, or change management.
• Experience working in a global or multi‑brand organization.
• Bachelor’s degree required; advanced degree or relevant certification preferred.

Base Pay Range: $ – $

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.