Account Manager

Who We Are

Group SJR, a WPP company, is the original full‑service content consultancy. Today’s leading organizations are grounded in unique skills, knowledge, and perspective but success depends on their ability to tell the world. At SJR we help them do exactly that; by discovering, developing and distributing their inimitable narrative. Anchored in the brand, the narrative provides the through‑line that enables us to detail strategy and elevate communications programs.

WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

We are currently seeking an Account Manager to support the Client Services team in meeting their objectives and delivering the highest quality client experience.

Our Account Managers are executional strategists, equal parts client counselor, content manager, project manager, problem solver and operations manager. They are the day‑to‑day client contact, run account operations and deliver programs that address clients’ specific business challenges on time and on budget.

The Account Manager role is critical to delivering solutions that meet and exceed client expectations. In making it all happen, they will liaise with clients, in‑house teams, and external partners to maintain an organized workflow from original concepts through to production, approval, launch and measurement. They have the trust of their team and the trust of their client to manage tight deadlines and prioritize work on our valuable accounts.

They understand how to provide constructive feedback in the client’s voice on creative products, how to position outputs for success with clients and how to ensure client feedback is reflected in all final products. Their ambitious personality and methodical approach drive results by action and attention to detail.

As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.

• Runs day‑to‑day client operations, including all communication and account administration:
  • Key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.
  • Writes timely emails, picks up the phone, proactively schedules in‑person meetings, assists with presentations, sends reports and agendas, etc.
  • Manages project timelines and communicates deadlines and deliverables, working up and down within the team to ensure expectations are met.
• Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments.
• Demonstrates problem‑solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship.
• Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
• Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation.
• Establish good relationships and communications across the agency and with partners.

• Organizes and runs creative ideation and brainstorming sessions, including:
  • Developing concepts that address client briefs.
  • Writing up creative ideas for client presentations, ensuring they are positioned effectively and are clear, feasible and budgeted.
• Translates client‑approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind.
• Provide…