Account Manager, Client Services

Salary and Location

SALARY: $75,000 - $85,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION:

New York (Hybrid)

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by You Tuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of Tik Tok, You Tube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, Shark Ninja, Google, Nike, Disney, and Coca-Cola.

Account Manager, Client Services

Account Director, Client Services

As an Account manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. This role spends the majority of their time working directly with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative. They are experts in creator sourcing, negotiations, and campaign execution, with the ability to foresee challenges and escalate appropriately.

• Be part of one of the fastest-growing Global influencer marketing agencies
• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.
• Joining the business at a time of growth and expansion in the NA (North America) region

- in the first few months, you will have:

• Met the team:
  Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.
• Familiarized yourself with key processes:
  Particular reference to our internal campaign trackers, sourcing, creator selection, and negotiation processes. You are asking questions and providing suggestions based on your experience in creator marketing.
• Learned our key systems:
  Reference to Slack, Google Workspace, IQ Data, Sprout Social, and Waves.
• Established creator comms understanding:
  You understand how to source/identify creators, and you feel comfortable owning outreach, negotiating, and execution for creators on campaigns you are assigned, managing a high volume of creators.

Review and vet creator shortlists from Account Executives, ownership as the main point of contact for creators/agents in campaign execution from creator outreach, creator negotiations, creator briefing, creator concepting, and creator content. Ensuring creators go live on time with approved creative + captions, following all FTC guidelines.

Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

• Lead the day-to-day management of our creator campaigns, with a focus on leading creator comms across key social platforms including;
  Tik Tok, You Tube, Meta (FB + IG) Pinterest & Snap.
• Keeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience. Responsible for building and nurturing relationships with creators and agents.
• Own negotiations, budgeting and contracting, with support from senior leadership as needed.
• Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment.
• Continue to foster expert knowledge of the creator community.
• Oversee and manage campaigns via our platform, Waves, ensuring your Account Executive is sourcing diverse and vetted talent, contracting all creators, and uploading briefs & content for review and approval.
• Ensure inputs to Waves for creator payments and campaign delivery are accurate and updated in a timely manner.
• Supporting your Client Leads to ensure all campaigns are set up correctly and all data input across Waves, Tik Tok One (TTO), and campaign…