Strategic Digital Account Manager

Job Description

As we expand, Endai seeks a Strategic Account Manager for our Play Book Client Services team. Play Book is an analytics-driven online marketing solution that delivers one and only one thing for clients–outcomes.

The ideal individual for this role is a strong leader, persuasive account growth strategist, and analytical thinker who can see both the bigger picture objectives and ensure that our work is aligned with both Endai’s big picture objectives, and the day-to-day needs of our Clients. The best candidates also have excellent problem-solving skills, and a track record of creatively achieving Client objectives, particularly when faced with obstacles, including Clients juggling multiple priorities and service partners.

• 3+ years of digital analytics experience
• 3+ years of hands‑on and team leadership experience in advanced web analytics methodologies such as experimentation and testing, advanced segmentation and custom implementations.
• 3-7 years of experience in one or more roles in an online e‑commerce environment, familiarity with e‑commerce processes and marketing.
• 3-7 years of expertise in the SEM (Search Engine Marketing) / PPC (Pay Per Click) and SEO (Search Engine Optimization) strategies and experience of measuring the success of SEM/PPC and SEO campaigns/efforts.
• 3+ years of senior client communication and ability to interact and manage expectations of the Clients, vendors, and internal resources with all levels of clients and technical resources.

• Ability to work effectively independently, and have ability and interest in providing leadership and accountability and solve business problems through your own subject matter expertise and through your team.
• Proactively identifies issues and escalates to Leadership when appropriate.
• Leads and contributes to improvements in processes (technical or business) for marketing experiments, reporting, and analysis.
• Has a natural inclination, and passion to learn & grow by making things better for Clients and Endai.
• Effectively manages clients’ expectations from the start of a relationship through the life cycle of the relationship.
• Learns from mistakes, takes action to apply the learning’s and provides peer and team‑wide feedback for those in the immediate area of focus.