Client Solutions Manager - New York

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@2026 Tik Tok

Location:

New York

Employment Type:

Regular

Job Code:

A21882

• Act a Consultant to clients and internal stakeholders
• Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
• Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward‑looking recommendations.
• Build Test & Learn frameworks leveraging Tik Tok’s measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full‑funnel business impact.
• Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and Tik Tok Shop integrations, ensuring technical accuracy and functionality.
• Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross‑functional partners on Tik Tok solutions and best practices.
• Clearly articulate and establish the value of Tik Tok within the client’s media mix and long‑term communication strategy.
• Account Management, Campaign Management & Reporting
  - Manage and grow post‑sale relationships with clients and agencies, serving as the technical and strategic point of contact.
• Review and challenge media plans with a hands‑on perspective, providing actionable recommendations for success.
• Own end‑to‑end campaign executional checks: campaign setup validation in Tik Tok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance.
• Proactively monitor campaign delivery and make real‑time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives.
• Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers.
• Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities.
• Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client‑facing needs.
• Stakeholder Management & Revenue Impact
  - Build trusting relationships with clients, agencies, and internal cross‑functional teams (product, measurement, creative, operations) to deliver on growth objectives.
• Navigate cross‑functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges.
• Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities.
• Share responsibility for account and opportunity planning, working with sales to design client‑centric strategies.
• Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team.
• Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands‑on campaign and market experience.

• 5+ years in client services, account management, or campaign management in digital performance marketing, with hands‑on expertise in ads platforms.
• Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
• Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi‑market coordination.
• Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data.
• Detail oriented, analytical and a creative problem solver.

• Comfortable with revenue‑bearing responsibilities and managing team targets.
• Experience with App/Leads/Shopping Ads/E‑commerce marketing.
• Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
• Ex…